UGC NET Management December 2019 Question PaperPaper 1 & Paper 2 with Answer Key
The complete UGC NET December 2019 question paper for Management, covering Paper 1 (General Aptitude) and Paper 2 (Management). Every question below is shown with its options and the correct answer, and a detailed explanation you can unlock by signing in. All 150 questions are free to practise.
UGC NET December 2019 at a glance
Exam
UGC NET December 2019
Papers
Paper 1 (General Aptitude) and Paper 2 (Management)
50 questions with the answer key and explanations.
Question 1
What has been the percentage increase of B - Type vehicles in the year 2017 over 2016?
The table presents the data on the number of vehicles of three different types (A, B and C) produced by a company during seven different years from 2012 to 2018. Based on the data in the table, answer the questions that follow.
Year-wise production of three types of vehicles
Year
A - Type
B - Type
C - Type
2012
5000
20000
15000
2013
15000
10000
22500
2014
10000
15000
30000
2015
17500
15000
23000
2016
25000
20000
15000
2017
13000
25000
20000
2018
30000
35000
25000
A10 %
B5%
C20 %
D25 %
Answer:(D) 25 %
Explanation
The percentage increase in production is calculated by dividing the absolute increase by the base year production and multiplying by 100.
Production of B - Type in 2016 = 20,000
Production of B - Type in 2017 = 25,000
The number of A - type vehicles produced in the year 2014 was what percent (%) of the number of C-type vehicles produced in the year 2016?
The table presents the data on the number of vehicles of three different types (A, B and C) produced by a company during seven different years from 2012 to 2018. Based on the data in the table, answer the questions that follow.
Year-wise production of three types of vehicles
Year
A - Type
B - Type
C - Type
2012
5000
20000
15000
2013
15000
10000
22500
2014
10000
15000
30000
2015
17500
15000
23000
2016
25000
20000
15000
2017
13000
25000
20000
2018
30000
35000
25000
A≈ 33.33 %
B≈ 66.67 %
C50 %
D15 %
Answer:(B) ≈ 66.67 %
Explanation
The percentage share of A - Type vehicles in 2014 relative to C - Type vehicles in 2016 is determined using the ratio of the two quantities.
Production of A - Type in 2014 = 10,000
Production of C - Type in 2016 = 15,000
A. ≈ 33.33 % — represents (5,000 / 15,000) * 100 rather than 10,000.
B. ≈ 66.67 % — correct. Exactly matches two-thirds of the base value.
C. 50 % — would require A - Type production to be 7,500.
D. 15 % — incorrect scaling.
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Question 3
In how many years was the production of A - type vehicles less than its average production over the given years?
The table presents the data on the number of vehicles of three different types (A, B and C) produced by a company during seven different years from 2012 to 2018. Based on the data in the table, answer the questions that follow.
Year-wise production of three types of vehicles
Year
A - Type
B - Type
C - Type
2012
5000
20000
15000
2013
15000
10000
22500
2014
10000
15000
30000
2015
17500
15000
23000
2016
25000
20000
15000
2017
13000
25000
20000
2018
30000
35000
25000
A2
B4
C3
D1
Answer:(B) 4
Explanation
To evaluate this comparison, first compute the total and mean production of A - Type vehicles across all 7 years.
Total production of A - Type = 5,000 + 15,000 + 10,000 + 17,500 + 25,000 + 13,000 + 30,000 = 115,500
Average production = 115,500 / 7 = 16,500
Now compare each year's production to 16,500:
2012: 5,000 (< 16,500) — below average
2013: 15,000 (< 16,500) — below average
2014: 10,000 (< 16,500) — below average
2015: 17,500 (> 16,500) — above average
2016: 25,000 (> 16,500) — above average
2017: 13,000 (< 16,500) — below average
2018: 30,000 (> 16,500) — above average
The production was below average in exactly 4 years (2012, 2013, 2014, and 2017).
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Question 4
What was the average number of B - type vehicles produced by the company over the years?
The table presents the data on the number of vehicles of three different types (A, B and C) produced by a company during seven different years from 2012 to 2018. Based on the data in the table, answer the questions that follow.
Year-wise production of three types of vehicles
Year
A - Type
B - Type
C - Type
2012
5000
20000
15000
2013
15000
10000
22500
2014
10000
15000
30000
2015
17500
15000
23000
2016
25000
20000
15000
2017
13000
25000
20000
2018
30000
35000
25000
A20000
B25000
C15000
D30000
Answer:(A) 20000
Explanation
The average annual production is the sum of B - Type vehicle production divided by the total number of years.
Sum = 20,000 + 10,000 + 15,000 + 15,000 + 20,000 + 25,000 + 35,000 = 140,000
Number of years = 7
Average = 140,000 / 7 = 20,000
Thus the mean production across 2012 to 2018 is exactly 20,000 vehicles.
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Question 5
In which of the following years was the total production of all the three types of vehicles 60000?
The table presents the data on the number of vehicles of three different types (A, B and C) produced by a company during seven different years from 2012 to 2018. Based on the data in the table, answer the questions that follow.
Year-wise production of three types of vehicles
Year
A - Type
B - Type
C - Type
2012
5000
20000
15000
2013
15000
10000
22500
2014
10000
15000
30000
2015
17500
15000
23000
2016
25000
20000
15000
2017
13000
25000
20000
2018
30000
35000
25000
A2013
B2014
C2015
D2016
Answer:(D) 2016
Explanation
Compute the total combined output of vehicles (A + B + C) for each candidate year.
2013: 15,000 + 10,000 + 22,500 = 47,500
2014: 10,000 + 15,000 + 30,000 = 55,000
2015: 17,500 + 15,000 + 23,000 = 55,500
2016: 25,000 + 20,000 + 15,000 = 60,000
The total production reaches exactly 60,000 in the year 2016.
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Question 6
By selling 70 pencils for Rs.90/- a person makes a loss of 25%. How many pencils should be sold for Rs.234 to have a profit of 30%?
A95
B100
C105
D110
Answer:(C) 105
Explanation
To solve this problem, first determine the cost price per pencil, then calculate the required selling price per pencil to achieve a 30% profit.
Selling price of 70 pencils = Rs. 90
At a loss of 25%, the selling price is 75% of cost price.
Cost price of 70 pencils = 90 / 0.75 = Rs. 120
Cost price of 1 pencil = 120 / 70 = Rs. 12/7
Target selling price per pencil for a 30% profit:
SP per pencil = (12/7) * 1.30 = Rs. 15.6 / 7
Number of pencils to sell for Rs. 234:
Quantity = 234 / (15.6 / 7) = (234 * 7) / 15.6 = 15 * 7 = 105 pencils
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Question 7
In what ratio must a vendor mix two varieties of sugar worth Rs.60 per Kg and Rs.78 per Kg so that by selling the mixture at Rs.76.8 per Kg, the vendor gains 20%?
A7:4
B7:2
C5:3
D5:2
Answer:(B) 7:2
Explanation
The mean cost price of the mixture must first be calculated from the selling price and the desired gain percentage.
Selling price = Rs. 76.8 per kg with a 20% gain
Mean cost price = 76.8 / 1.20 = Rs. 64 per kg
Using the rule of alligation:
Variety 1 price = Rs. 60
Variety 2 price = Rs. 78
Mean price = Rs. 64
Difference for Variety 1 = 78 - 64 = 14
Difference for Variety 2 = 64 - 60 = 4
Required ratio = 14 : 4 = 7 : 2
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Question 8
Which given of the following sets of letters when sequentially placed at the gaps in the letter series completes it?
bb_b_ab_cbba_bcbb_
Aacbac
Bacbbb
Ccbbba
Dabbbc
Answer:(C) cbbba
Explanation
The completed letter series is formed by repeating a uniform 6-letter block across the 18 positions.
Repeating pattern: b b c b b a
Placing the letters c, b, b, b, a into the five gaps yields:
b b [c] b [b] a | b [b] c b b a | [b] b c b b [a]
A. acbac — produces irregular clusters that break periodicity.
B. acbbb — fails to maintain the repeating block structure.
C. cbbba — correct. Generates three identical cycles of the 6-letter sequence bbc bba.
D. abbbc — does not establish consistent symmetry.
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Question 9
Out of a total of 10 students, the average weight of 9 students is 60 kg. If the weight of the 10th student is 9 kg more than the average weight of all the 10 students, then the weight of the 10th student would be
A61 kg
B69 kg
C70 kg
D71 kg
Answer:(C) 70 kg
Explanation
Let A represent the average weight of all 10 students.
Total weight of all 10 students = 10 * A
Weight of the first 9 students = 9 * 60 = 540 kg
Weight of the 10th student = A + 9 kg
Set up the equation for total weight:
540 + (A + 9) = 10 * A
549 = 9 * A
A = 549 / 9 = 61 kg
Therefore, the weight of the 10th student is:
Weight = 61 + 9 = 70 kg
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Question 10
Which of the following was not a Millennium Development Goal (MDG)?
AEradicate extreme poverty and hunger
BImprove maternal health
CEnsure healthy lives and promote well being for all at all ages
DEnsure environmental sustainability
Answer:(C) Ensure healthy lives and promote well being for all at all ages
Explanation
The Millennium Development Goals (MDGs, 2000–2015) comprised 8 specific anti-poverty targets adopted at the UN Millennium Summit.
A. Eradicate extreme poverty and hunger — this was MDG 1.
B. Improve maternal health — this was MDG 5.
C. Ensure healthy lives and promote well being for all at all ages — correct. This phrasing defines Goal 3 of the 17 Sustainable Development Goals (SDGs, 2015–2030), not an MDG.
D. Ensure environmental sustainability — this was MDG 7.
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Question 11
Choose the person who has control over self, mode of communication and method of delivery in the classroom:
AStudent
BTeacher
CAudience
DVisitor
Answer:(B) Teacher
Explanation
In classroom communication dynamics, the teacher functions as the primary sender and pedagogical orchestrator.
The teacher decides instructional objectives, monitors personal conduct, selects communication channels (verbal, non-verbal, visual), and determines appropriate teaching methodologies and delivery paces.
A. Student — acts primarily as learner and respondent rather than delivery architect.
B. Teacher — correct. Exercises regulatory autonomy over self, instructional channel, and delivery structure.
C. Audience — recipient group without unilateral executive control over classroom design.
D. Visitor — external observer without instructional authority.
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Question 12
Select the period in which India became a centre of higher learning.
AGupta Period
BBuddha Period
CMughal Period
DBritish Period
Answer:(A) Gupta Period
Explanation
During the Gupta Period (c. 4th to 6th century CE), often described as the classical or Golden Age of ancient India, higher education institutions reached zenith status.
Under the patronage of Gupta rulers such as Kumaragupta I, prestigious residential centers like Nalanda Mahavihara were established, alongside flourishing centers at Takshila and Ujjain. These centers attracted international scholars across disciplines including logic, astronomy, mathematics, and medicine, consolidating India's global reputation as a premier seat of higher learning.
A. Gupta Period — correct. Marked the formal institutional expansion and international renown of ancient Indian universities.
B. Buddha Period — marked the philosophical origins of monastic learning, but large organized university campuses reached their peak under Gupta patronage.
C. Mughal Period — focused on madrasa education systems at a later historical juncture.
D. British Period — introduced colonial Western university systems in the 19th century.
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Question 13
Which of the following groups has the components of paralanguage communication?
AVoice, Emphasis and Impression
BSocial Space, Voice and Impression
CVoice, Social Space and Expression
DEmphasis, Social Space and Voice
Answer:(A) Voice, Emphasis and Impression
Explanation
Paralanguage (vocalics) encompasses the non-verbal vocal qualities and modulations that accompany spoken words, focusing on how something is spoken rather than what is said.
Key dimensions include vocal pitch, rate, volume, emphasis (stress), pause, and the resulting auditory impression.
A. Voice, Emphasis and Impression — correct. Consists entirely of vocalic elements and auditory delivery impact.
B, C, D — each includes Social Space, which belongs to proxemics (the spatial dimension of communication) rather than vocal paralanguage.
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Question 14
How many National Parks and Wildlife Sancturies were there in India till March 2011?
A8 and 421 only
B10 and 75 only
C75 and 421 only
D102 and 515 only
Answer:(D) 102 and 515 only
Explanation
According to the official database of the Ministry of Environment and Forests (MoEF) and the Wildlife Institute of India (WII), India's protected area network as of March 2011 comprised:
National Parks: 102
Wildlife Sanctuaries: 515
These protected areas were established under the Wildlife (Protection) Act, 1972 to conserve flora, fauna, and fragile ecosystems.
A, B, C — represent heavily understated historical figures.
D. 102 and 515 only — correct. Matches the government protected-area inventory as of March 2011.
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Question 15
Which one of the following is signified by Udaharana of Anumana (Inference) in Indian Logic?
AStatement of Reason
BProposition to be proved
CConclusion proved
DUniversal proposition along with an instance
Answer:(D) Universal proposition along with an instance
Explanation
In Nyaya epistemology, the five-membered syllogism (Pancha Avayava) structures a valid inference:
Pratijna — proposition to be proved (for example: The hill has fire)
Hetu — statement of reason (Because it has smoke)
Udaharana — universal proposition along with an illustrative instance showing invariable concomitance (vyapti) (Wherever there is smoke, there is fire, as in a kitchen hearth)
Upanaya — application of the universal statement to the particular case (This hill has smoke invariably associated with fire)
Nigamana — conclusion proved (Therefore, this hill has fire)
A. Statement of Reason — Hetu.
B. Proposition to be proved — Pratijna.
C. Conclusion proved — Nigamana.
D. Universal proposition along with an instance — correct. Defines Udaharana.
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Question 16
Devdatta is fat and he does not eat during the day. Therefore, Devdatta is eating during the night.
In classical Indian School of Logic, this example is a case of:
AComparison
BImplication
CPerception
DVerbal Testimony
Answer:(B) Implication
Explanation
Arthapatti (implication, postulation, or presumption) is recognized in Mimamsa and Advaita Vedanta as a distinct pramana (valid means of knowledge).
It resolves an apparent contradiction between two observed facts: that Devdatta is robustly fat, and that he fasts completely during daylight hours. To reconcile these facts, one presumes or implies the unobserved fact that he eats at night.
A. Comparison (Upamana) — knowledge gained through analogy or resemblance.
B. Implication (Arthapatti) — correct. Postulating an unperceived fact to resolve a known conflict.
C. Perception (Pratyaksha) — direct sensory cognition.
D. Verbal Testimony (Shabda) — knowledge derived from reliable authority.
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Question 17
As per the classical square of opposition, if 'A' proposition is given as true, then which one of the following is correct?
A“E” proposition is false, “I” proposition is true and “O” proposition is false
B“E” proposition is true, “I” proposition is true and “O” proposition is true
C“E” proposition is false, “I” proposition is false and “O” proposition is true
D“E” proposition is true, “I” proposition is false and “O” proposition is false
Answer:(A) “E” proposition is false, “I” proposition is true and “O” proposition is false
Explanation
In categorical logic, the Classical Square of Opposition governs truth-value relations among the four categorical propositions (A, E, I, O).
Given that proposition A (Universal Affirmative) is TRUE:
Contrary relation (A and E): Two universals cannot both be true at the same time. Since A is true, E must be FALSE.
Contradictory relation (A and O): Diametrically opposed propositions must have opposite truth values. Since A is true, O must be FALSE.
Subalternation relation (A to I): Truth cascades downward from universal to particular. Since A is true, I must be TRUE.
Therefore, E is false, I is true, and O is false.
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Question 18
Which one of the following propositions is a contrary to “All poets are dreamers”?
ASome poets are dreamers
BSome poets are not dreamers
CNo poets are dreamers
DNo dreamers are poets
Answer:(C) No poets are dreamers
Explanation
The statement "All poets are dreamers" is an A proposition (Universal Affirmative: All S is P).
In the square of opposition, contrary propositions are the two universal propositions that share the same subject and predicate terms but differ in quality (A and E):
A proposition: All poets are dreamers
E proposition (Contrary): No poets are dreamers
A. Some poets are dreamers — subaltern (I proposition).
B. Some poets are not dreamers — contradictory (O proposition).
C. No poets are dreamers — correct. Forms the universal negative contrary pair.
D. No dreamers are poets — simple converse of E, rather than the standard contrary form.
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Question 19
Which among the following is NOT a component of effective teaching?
AQuestioning to check for the understanding of students
BProviding students with feedback
CBeing flexible about how long it takes to learn
DReactive mode of students’ behaviour
Answer:(D) Reactive mode of students’ behaviour
Explanation
Effective teaching relies on proactive instructional structuring, systematic formative assessment, and supportive pacing.
A. Questioning to check understanding — an essential diagnostic teaching component.
B. Providing feedback — crucial for corrective guidance and mastery learning.
C. Flexibility in pacing — aligns with adaptive mastery and student-centered pacing.
D. Reactive mode of students' behaviour — correct. A reactive classroom posture indicates a lack of proactive structure and scaffolding, leading to chaotic or impulse-driven behavior rather than deliberate, self-regulated learning.
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Question 20
Which among the following factors doesn't contribute to assessment bias?
AWhen language of the test and the tester is different from the language of the students
BAnswers that support middle- class values
CIf assessment procedures are flexible and diverse to make disadvantage students comfortable
DObjective test for assessing abstract reasoning of the student
Answer:(C) If assessment procedures are flexible and diverse to make disadvantage students comfortable
Explanation
Assessment bias refers to systematic distortions in testing that unfairly penalize students on the basis of linguistic, cultural, or socioeconomic characteristics rather than academic proficiency.
Linguistic barriers (A) systematically distort performance because test items measure language proficiency rather than core knowledge.
Cultural and class favoritism (B) introduces cultural bias against non-middle-class students.
Flexible and diverse assessment procedures (C) — correct. These accommodations are equity interventions that actively mitigate bias and ensure equitable access, working against assessment distortions.
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Question 21
Which among the following is NOT related to qualitative research?
AThematic analysis
BCase study
CDiscourse analysis
DSurvey method
Answer:(D) Survey method
Explanation
Qualitative research focuses on non-numerical, context-rich data to explore meanings, subjective interpretations, and discursive practices.
A. Thematic analysis — a primary qualitative method for identifying and analyzing patterns within textual data.
B. Case study — an in-depth qualitative exploration of a bounded system in real-world context.
C. Discourse analysis — qualitative examination of spoken or written language in social interaction.
D. Survey method — correct. A classic quantitative research design using structured questionnaires or sampling instruments to generate statistical generalizations across large populations.
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Question 22
In Social Sciences, a central issue is the question of whether the social world can be studied using the methods of natural sciences. This statement refers to the issue of :
AOntology
BAxiology
CEpistemology
DEtymology
Answer:(C) Epistemology
Explanation
Epistemology is the philosophical branch concerned with the nature, scope, and grounds of knowledge.
In social science methodology, the central debate over whether the social world can or should be investigated using the principles and procedures of the natural sciences is the defining epistemological divide between positivism (which adopts natural-science methods) and interpretivism (which insists on distinct methods for subjective human action).
A. Ontology — concerns the nature of social reality (whether entities exist independently of actors or are socially constructed).
B. Axiology — concerns values and ethics in research.
C. Epistemology — correct. Addresses what constitutes acceptable knowledge and valid scientific methodology.
D. Etymology — the historical linguistic study of word origins.
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Question 23
Which among the following is not the outcome of grounded theory research?
AConcepts
BNarrative
CCategories
DHypotheses
Answer:(B) Narrative
Explanation
Grounded theory, developed by Barney Glaser and Anselm Strauss, inductively constructs systematic theory from qualitative data through iterative coding.
Its structured outcomes include:
Concepts: Generated through open coding of raw data.
Categories: Synthesized from concepts through axial coding.
Hypotheses: Formulated as relational propositions linking categories into a grounded substantive or formal theory.
B. Narrative — correct. Narrative is the primary outcome of narrative inquiry or biographical research, not grounded theory.
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Question 24
Identify the factors that do not contribute to the effectiveness of teaching:
(a) Socio-economic background of Teacher
(b) Teacher’s skill in pleasing the students
(c) Teacher’s subject knowledge
(d) Teacher’s personal contact with students
Choose the correct option:
A(a), (c) and (d)
B(b), (c) and (d)
C(a), (b) and (c)
D(a), (b) and (d)
Answer:(D) (a), (b) and (d)
Explanation
Effective teaching depends on cognitive mastery, instructional clarity, communication competence, and pedagogical skill.
(c) Teacher's subject knowledge is an essential determinant of effective instruction.
(a) Socio-economic background has no intrinsic bearing on a teacher's pedagogical competence.
(b) Pleasing students prioritizes gratification over rigorous academic learning.
(d) Private personal contact carries risk of favoritism and boundary breaches rather than professional classroom rapport.
Therefore, factors (a), (b), and (d) do not contribute to instructional effectiveness.
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Question 25
Select the alternative features from the following, which make open universities as non-traditional universities:
a Innovative method of teaching and learning
b Innovative method of admission, curriculum and evaluation
c Modern communication techniques
d Teacher’s friendly approaches
Choose the correct option:
A(b), (c) and (d) only
B(a), (b) and (c) only
C(a), (c) and (d) only
D(a), (b) and (d) only
Answer:(B) (a), (b) and (c) only
Explanation
Open universities are classified as non-traditional universities because they remove structural barriers of conventional higher education through systemic institutional innovations.
a. Innovative teaching and learning: Independent self-learning materials (SLMs), modular courses, and learner autonomy.
b. Innovative admission, curriculum and evaluation: Relaxed entry qualifications, credit transfers, modular exit options, and flexible continuous evaluation.
c. Modern communication techniques: Extensive utilization of radio broadcasts, teleconferencing, web portals, and multimedia learning kits.
d. Teacher's friendly approaches: A general interpersonal trait found across traditional classrooms as well, not an institutional defining feature of open universities.
Combining features (a), (b), and (c) distinguishes open universities from traditional universities.
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Question 26
Regarding E-governance, which of the following statements is/are correct?
(a) Decreasing transparency is an ICT enabled advantage of E-Governance.
(b) E-Governance is related to the implementation of ICT in the government processes and functions.
(c) Common Service Centres (CSCs) help in providing and using E-Governance related services.
Choose your answer from the following options:
A(a), (b) and (c)
B(b) and (c) only
C(a) and (c) only
D(a) and (b) only
Answer:(B) (b) and (c) only
Explanation
E-Governance harnesses Information and Communication Technology (ICT) to modernize public administration and service delivery.
(a) is incorrect: ICT in governance increases transparency, enhances accountability, and reduces corruption by making records publicly verifiable.
(b) is correct: E-Governance is fundamentally defined as the integration of ICT into government processes, operations, and citizen interactions.
(c) is correct: Common Service Centres (CSCs) act as physical front-end delivery points for digital public services across rural and remote areas under Digital India.
Therefore, only statements (b) and (c) are correct.
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Question 27
Which of the following statements is/are correct?
(a) Software is loaded into secondary storage from RAM and is then executed by the CPU.
(b) A search engine is a software system that is designed to search for information on the www.
Choose the correct option:
Aa only
Bb only
CBoth a and b
DNeither a nor b
Answer:(B) b only
Explanation
Computer architecture and web systems operate on specific foundational data flow principles.
Statement (a) is incorrect: In the Von Neumann execution cycle, programs reside in secondary storage (such as SSD or HDD) and are loaded into primary memory (RAM) so that the CPU can fetch and execute instructions. Statement (a) inverts this direction.
Statement (b) is correct: A search engine is a software system engineered to crawl, index, and retrieve information across the World Wide Web based on user queries.
Therefore, only statement b is correct.
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Question 28
Consider the question followed by three statements. Identify the statements that are necessary to answer the question:
Question: What is the percentage profit gained by a vendor when he sells an article?
Statements:
(a) He gives a 10% discount on the marked price.
(b) He would have earned 25% profit if he did not give any discount.
(c) The cost price of the article is Rs.8000
Choose the correct option:
A(a) and (b) only
B(b) and (c) only
C(a) and (c) only
D(a), (b) and (c)
Answer:(A) (a) and (b) only
Explanation
To calculate the percentage profit, only the proportional relationships between cost price, marked price, and selling price are required.
From statement (b): If no discount is given, Selling Price equals Marked Price (MP), yielding a 25% profit over Cost Price (CP):
MP = 1.25 * CP
From statement (a): The vendor gives a 10% discount on the marked price:
Actual SP = 0.90 * MP = 0.90 * (1.25 * CP) = 1.125 * CP
Because CP cancels out completely, the actual rupee cost given in statement (c) (Rs. 8000) is unnecessary. Statements (a) and (b) alone are sufficient.
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Question 29
Which of the following statements are true about a fuel cell?
(a) It is a device that uses electrochemical reactions to produce electric current
(b) It consists of a positive electrode and a negative electrode separated by an electrolyte
(c) Just like batteries it needs to be recharged with an electric current
Choose the correct option:
A(a) and (b) only
B(b) and (c) only
C(a) and (c) only
D(a), (b) and (c)
Answer:(A) (a) and (b) only
Explanation
A fuel cell is an electrochemical energy conversion device with distinct operating principles.
(a) is true: It converts the chemical energy of a fuel (such as hydrogen) and an oxidizing agent (oxygen) directly into electrical energy via catalytic redox reactions.
(b) is true: Its core structure comprises an anode (negative electrode) and a cathode (positive electrode) separated by an ion-conducting electrolyte membrane.
(c) is false: Unlike secondary storage batteries, fuel cells do not store energy internally and do not require electrical recharging. They operate continuously as long as fuel and oxidant are continuously supplied.
Thus, statements (a) and (b) are true.
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Question 30
Consider the following statements with reference to the proposition “Some girls are not students”:
(a) Subject term students is distributed
(b) Predicate term girls is undistributed
(c) Predicate term students is distributed
(d) Subject term girls is undistributed
Choose the correct option:
AOnly (a) and (c) are correct
BOnly (b) and (c) are correct
COnly (a) and (d) are correct
DOnly (c) and (d) are correct
Answer:(D) Only (c) and (d) are correct
Explanation
The statement "Some girls are not students" is an O proposition (Particular Negative: Some S is not P).
In categorical syllogistic logic, distribution rules state:
Universal propositions (A, E) distribute their subject term, whereas Particular propositions (I, O) do not distribute their subject term.
Negative propositions (E, O) distribute their predicate term, whereas Affirmative propositions (A, I) do not distribute their predicate term.
Applying these rules:
The subject term is "girls": because the proposition is particular, the subject term is undistributed (statement d is correct).
The predicate term is "students": because the proposition is negative, the predicate term is distributed (statement c is correct).
Therefore, only statements (c) and (d) are correct.
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Question 31
Choose two factors that do NOT affect the academic performance of students adversely:
(a) Low self-efficacy belief
(b) Belief in God
(c) Indifferent attitude towards politics
(d) Teacher’s low expectation from students
Choose the correct option:
A(a) and (b) only
B(b) and (c) only
C(c) and (d) only
D(b) and (d) only
Answer:(B) (b) and (c) only
Explanation
Student academic achievement is shaped by psychological, social, and pedagogical factors.
(b) Belief in God and (c) Indifferent attitude towards politics are personal beliefs that do not intrinsically exert an adverse effect on cognitive learning or academic success.
Thus, factors (b) and (c) do not adversely impact academic performance.
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Question 32
Which of the two statements from the following statements are correct?
a Sampling-related error is subsumed under the category non-sampling error
b Sampling error doesn’t occur in multi-stage cluster sampling
c Inaccurate sampling frame and non-response are examples of sampling-related error.
d There is an inverse relation between heterogeneity of population and sampling error.
Choose the correct option:
A(a) and (c) only
B(a) and (d) only
C(b) and (d) only
D(b) and (c) only
Answer:(A) (a) and (c) only
Explanation
Survey error analysis distinguishes between errors arising from chance sample selection versus procedural defects during sampling.
Statement b is false: Multi-stage cluster sampling introduces substantial sampling error, often higher than simple random sampling due to cluster homogeneity.
Statement d is false: Greater population heterogeneity increases sampling error, establishing a direct relation rather than an inverse one.
With b and d demonstrably false, options containing them are eliminated. In this classification context, sampling frame defects and non-response are treated as operational sampling-related errors (statement c), which fall under broader non-sampling errors (statement a). Thus, statements (a) and (c) represent the intended pair.
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Question 33
Match the historic places in List-I with their distinguishing disciplines of learning in List-II:
List-I
List-II
(a) Takshila
(i) Astronomy
(b) Ujjain
(ii) Buddhism
(c) Sarnath
(iii) Art, Architecture and Painting
(d) Ajanta
(iv) Medicine
A(a)-(i), (b)-(ii), (c)-(iii), (d)-(iv)
B(a)-(ii), (b)-(i), (c)-(iv), (d)-(iii)
C(a)-(iii), (b)-(iv), (c)-(ii), (d)-(i)
D(a)-(iv), (b)-(i), (c)-(ii), (d)-(iii)
Answer:(D) (a)-(iv), (b)-(i), (c)-(ii), (d)-(iii)
Explanation
Ancient Indian centers of learning developed renowned disciplinary specializations:
(a)-(iv), (b)-(i), (c)-(ii), (d)-(iii)
Takshila (a-iv): Renowned as a premier center for higher medical education and surgical training, where the royal physician Jivaka and Sage Atreya practiced.
Ujjain (b-i): The focal center of ancient Indian astronomy and mathematical science, home to astronomical observatories and mathematicians like Varahamihira.
Sarnath (c-ii): The historic deer park where Gautama Buddha delivered his first sermon, developing into a revered center of Buddhist philosophical learning.
Ajanta (d-iii): Globally celebrated for rock-cut monastic caves showcasing mastery in ancient Indian art, architecture, and mural fresco painting.
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Question 34
Match the soil orders with their descriptions:
Soil orders
Descriptions
(a) Histosols
(i) Soil order that includes soils formed on volcanic ash
(b) Andisols
(ii) Soil order of cold regions including soils underlain by permafrost
(c) Gelisols
(iii) Soil order consisting of soils of dry climates
(d) Aridisols
(iv) Soil order consisting of soils with a thick upper layer of organic matter
A(a)-(iv), (b)-(i), (c)-(ii), (d)-(iii)
B(a)-(i), (b)-(iv), (c)-(ii), (d)-(iii)
C(a)-(i), (b)-(ii), (c)-(iii), (d)-(iv)
D(a)-(i), (b)-(ii), (c)-(iv), (d)-(iii)
Answer:(A) (a)-(iv), (b)-(i), (c)-(ii), (d)-(iii)
Explanation
The USDA Soil Taxonomy classifies soils based on diagnostic horizons and physical properties:
(a)-(iv), (b)-(i), (c)-(ii), (d)-(iii)
Histosols (a-iv): Organic soils (peats and mucks) defined by a thick upper layer of accumulated organic matter.
Andisols (b-i): Soils derived from volcanic ash deposits, characterized by allophane minerals and high water-holding capacity.
Gelisols (c-ii): Soils of high latitudes and alpine zones underlain by permafrost within two meters of the surface.
Aridisols (d-iii): Dryland soils formed in arid regions with limited water availability and minimal organic content.
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Question 35
Match the digital initiatives in List-I with their purposes in List-II:
List-I (Digital Initiative)
List-II (Purpose)
(a) UMANG
(i) G2B Services
(b) BHIM
(ii) Learning platform
(c) eBiz
(iii) Unified payment interface
(d) SWAYAM
(iv) Single point of access to all government services
A(a)-(ii), (b)-(i), (c)-(iii), (d)-(iv)
B(a)-(iii), (b)-(ii), (c)-(iv), (d)-(i)
C(a)-(iv), (b)-(iii), (c)-(i), (d)-(ii)
D(a)-(i), (b)-(iv), (c)-(ii), (d)-(iii)
Answer:(C) (a)-(iv), (b)-(iii), (c)-(i), (d)-(ii)
Explanation
India's flagship digital initiatives target specialized governance, financial, and educational domains:
(a)-(iv), (b)-(iii), (c)-(i), (d)-(ii)
UMANG (a-iv): Unified Mobile Application for New-age Governance provides a single, secure mobile interface to access hundreds of central, state, and local government citizen services.
BHIM (b-iii): Bharat Interface for Money is a mobile payment application built on the Unified Payments Interface (UPI) to enable simple digital fund transfers.
eBiz (c-i): India's first Government-to-Business (G2B) portal designed to provide integrated, online clearance and business licensing services.
SWAYAM (d-ii): Study Webs of Active-Learning for Young Aspiring Minds is an indigenous MOOCs platform hosting online interactive courses.
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Question 36
Match the items of Column I with the items of Column II:
Column I
Column II
(a) Ontology
(i) Ideographic
(b) Epistemology
(ii) Realism
(c) Methodology
(iii) Survey
(d) Method
(iv) Positivism
A(a)-(ii), (b)-(iv), (c)-(iii), (d)-(i)
B(a)-(ii), (b)-(i), (c)-(iii), (d)-(iv)
C(a)-(iv), (b)-(ii), (c)-(i), (d)-(iii)
D(a)-(ii), (b)-(iv), (c)-(i), (d)-(iii)
Answer:(D) (a)-(ii), (b)-(iv), (c)-(i), (d)-(iii)
Explanation
Research philosophy hierarchies link metaphysical assumptions with concrete empirical techniques:
(a)-(ii), (b)-(iv), (c)-(i), (d)-(iii)
Ontology (a-ii): Examines the nature of reality and existence, where Realism posits that an objective reality exists independent of human perceptions.
Epistemology (b-iv): Addresses the theory of knowledge and how reality can be known, where Positivism advocates natural-scientific empirical observation.
Methodology (c-i): The overarching strategy of inquiry, where an Ideographic approach focuses on understanding the unique, subjective qualities of particular cases.
Method (d-iii): The specific empirical instrument used to gather data, such as a structured Survey.
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Question 37
Select the advantage of feedback in the process of communication:
AIt is beneficial in understanding of the subject matter
BIt diagnoses the defects in receiver
CIt clarifies the communication
Dit explores the defects in receiver
Answer:(C) It clarifies the communication
Explanation
Feedback is the response sent by the receiver back to the sender, closing the communication loop.
Its fundamental communicative value is that it allows both parties to verify mutual understanding, correct misinterpretations, and clarify ambiguities in the transmitted message.
A. Understanding subject matter — a broader pedagogical outcome rather than a direct communication loop function.
B and D. Defects in receiver — negative, judgmental characterizations contrary to constructive communication principles.
C. It clarifies the communication — correct. Provides the essential corrective mechanism to confirm and clarify message intent.
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Question 38
Match the values in List-I with their distinguishing functions in List-II:
List-I (Value)
List-II (Distinguishing function)
(a) Sacrifice
(i) Working in a stipulated time
(b) Sincerity
(ii) Confinement of individual mind on action
(c) Self control
(iii) Showing love and affection
(d) Altruism
(iv) Helping without selfish motives
A(a)-(ii), (b)-(i), (c)-(iv), (d)-(iii)
B(a)-(iv), (b)-(i), (c)-(ii), (d)-(iii)
C(a)-(iii), (b)-(iv), (c)-(i), (d)-(ii)
D(a)-(i), (b)-(iii), (c)-(ii), (d)-(iv)
Answer:(B) (a)-(iv), (b)-(i), (c)-(ii), (d)-(iii)
Explanation
Human values manifest through distinct behavioral functions in personal conduct and social ethics:
(a)-(iv), (b)-(i), (c)-(ii), (d)-(iii)
Sacrifice (a-iv): Giving up personal interests or helping others without selfish motives.
Sincerity (b-i): Conscientiousness and dependability, demonstrated by fulfilling duties and working within a stipulated time.
Self control (c-ii): Disciplining impulses and maintaining the confinement of individual mind on purposeful action.
Altruism (d-iii): Expressing benevolence, active goodwill, and showing love and affection toward others.
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Question 39
Select the option that lists components for a cyberspace address (URL) in the correct order from beginning to end:
AProtocol, domain name of the host, path/file
BPath/file, protocol, domain name of the host
CProtocol, path/file, domain name of the host
DDomain name of the host, protocol, path/file
Answer:(A) Protocol, domain name of the host, path/file
Explanation
A standard Uniform Resource Locator (URL) follows a precise hierarchical syntax specified by RFC 3986:
Protocol (Scheme): Identifies the access method (for example: https://)
Domain name of the host: Specifies the server address (for example: www.example.com)
Path / file: Locates the specific resource or page on the host server (for example: /folder/index.html)
A. Protocol, domain name of the host, path/file — correct. Follows standard URL structure.
B, C, D — disrupt the protocol-host-path sequence.
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Question 40
Which of the following sequence represents the correct order of soil particles arranged in terms of particle size from the smallest to the largest?
AGravel, Silt, Clay, Sand
BSilt, Clay, Gravel, Sand
CClay, Silt, Sand, Gravel
DSilt, Clay, Sand, Gravel
Answer:(C) Clay, Silt, Sand, Gravel
Explanation
In soil science and sedimentary geology, particles are categorized by effective grain diameter:
Clay: Less than 0.002 mm (smallest)
Silt: 0.002 mm to 0.05 mm
Sand: 0.05 mm to 2.0 mm
Gravel: Greater than 2.0 mm (largest)
Arranging from smallest to largest yields the sequence: Clay, Silt, Sand, Gravel.
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Question 41
Arrange the steps of research in the sequence in which they are presented in the thesis:
ADiscussion, Review of Literature, Results, Conceptual Framework, Problem
BReview of Literature, Problem, Conceptual Framework, Result, Discussion
CProblem, Review of Literature, Results, Discussion, Conceptual Framework
DProblem, Review of Literature, Conceptual Framework, Results, Discussion
Answer:(D) Problem, Review of Literature, Conceptual Framework, Results, Discussion
Explanation
A formal academic thesis follows an established logical report structure:
Problem: Introduction, problem statement, and research questions.
Review of Literature: Comprehensive survey of existing research and identified gaps.
Conceptual Framework: Theoretical basis, hypotheses, and methodological design.
Results: Presentation of findings and empirical data analysis.
Discussion: Interpretation of results, theoretical implications, and conclusions.
Therefore, the correct presentation sequence is Problem, Review of Literature, Conceptual Framework, Results, Discussion.
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Question 42
Given are two statements:
Assertion (A): Through on-line teaching a large number of students can be taught by very competent faculty.
Reason (R): On-line teaching helps students in developing critical thinking more than the off-line teaching can do.
In light of these two statements, choose the correct option:
ABoth A and R are true and R is the correct explanation of A
BBoth A and R are true and R is not the correct explanation of A
CA is true, but R is false
DA is false, but R is true
Answer:(C) A is true, but R is false
Explanation
Evaluating modern instructional modalities reveals different strengths across scalability and cognitive interaction.
Assertion (A) is true: Digital online platforms (like MOOCs and live webcasts) eliminate geographic and infrastructural limits, enabling premier faculty to teach tens of thousands of learners concurrently.
Reason (R) is false: Offline face-to-face classrooms provide spontaneous Socratic debate, immediate interpersonal dialogue, and collaborative lab environments that are especially effective for cultivating higher-order critical thinking. Online teaching does not categorically outperform offline instruction in nurturing critical reasoning.
Thus, Assertion A is true, but Reason R is false.
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Question 43
Given are two statements:
Assertion (A): A blog is a form of social media
Reason (R): A blog allows anyone to communicate to a public audience.
In light of these two statements, choose the correct option:
ABoth A and R are true and R is the correct explanation of A
BBoth A and R are true and R is not the correct explanation of A
CA is true, but R is false
DA is false, but R is true
Answer:(A) Both A and R are true and R is the correct explanation of A
Explanation
Social media encompasses web-based platforms that enable participatory user-generated content creation and open public communication.
Assertion (A) is true: Blogs (weblogs) are recognized as an early and foundational form of Web 2.0 social media.
Reason (R) is true: Unlike static closed websites, a blog allows any individual or organization to publish content directly to a public audience and receive public comments.
Because social media is defined by decentralized user publishing to open audiences, Reason R directly explains why blogging constitutes a form of social media.
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Question 44
Given are two statements:
Assertion (A): Skill development is a key feature in every individual’s life.
Reason (R): An individual who wants to get employed, need to possess good education only.
In the context of these two statements, choose the correct option:
ABoth A and R are true and R is the correct explanation of A
BBoth A and R are true and R is not the correct explanation of A
CA is true, but R is false
DA is false, but R is true
Answer:(C) A is true, but R is false
Explanation
Employability and individual development require a synthesis of formal education and applied competencies.
Assertion (A) is true: Continuous skill development (technical, communicative, and cognitive) is vital for personal empowerment, productivity, and career progression.
Reason (R) is false: Possessing formal academic credentials alone is insufficient for sustainable employment. Modern labor markets require practical vocational training, soft skills, problem-solving, and adaptive competencies. The claim that an individual needs good education "only" is erroneous.
Thus, A is true, but R is false.
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Question 45
Given are two statements:
Assertion (A): Government of India established higher educational statutory bodies to ensure quality of education.
Reason (R): There are some educational institutions in India which do not provide quality education.
In the context of these two statements, choose the correct option:
ABoth A and R are true and R is the correct explanation of A
BBoth A and R are true and R is not the correct explanation of A
CA is true, but R is false
DA is false, but R is true
Answer:(A) Both A and R are true and R is the correct explanation of A
Explanation
Statutory governance in higher education was instituted to regulate quality disparities across institutions.
Assertion (A) is true: The Government of India established statutory regulatory bodies (such as UGC, AICTE, NCTE, and NAAC) to set, monitor, and enforce academic and infrastructural standards.
Reason (R) is true: In a vast education ecosystem, multiple institutions suffer from deficient infrastructure, substandard teaching, and inadequate learning outcomes.
The prevalence of substandard educational institutions created the direct necessity for statutory regulatory bodies to monitor and ensure educational quality. Therefore, Reason R is the correct explanation of Assertion A.
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Question 46
According to the passage, which one of the following is not a well defined concept?
Even though globalisation is one of the most discussed topics in the contemporary world, it is not altogether a well defined concept. A multitude of global interactions are put under the broad heading of globalisation, varying from the expansion of cultural and scientific influences across borders to the enlargement of economic and business relations throughout the world. A wholesale rejection of globalisation would not only go against global business, it would also cut out movements of ideas, understanding, and knowledge that can help all the people of the world, including the most disadvantaged members of the world population. A comprehensive rejection of globalisation can thus be powerfully counterproductive. There is a strong need to separate out the different questions that appear merged together in the rhetoric of the antiglobalisation protests. The globalisation of knowledge deserves a particularly high profile recognition, despite all the good things that can be rightly said about the importance of "Local knowledge". Globalisation is often seen, both in journalistic discussions and in remarkably many academic writings, as a process of westernization. Indeed, some who take an upbeat view of the phenomenon even sees it as a contribution of Western civilization to the world.
AMulticulturalism
BIdentity
CGlobalisation
DLocal Knowledge
Answer:(C) Globalisation
Explanation
The passage explicitly identifies the conceptual ambiguity of globalization in its opening sentence.
The text states: "Even though globalisation is one of the most discussed topics in the contemporary world, it is not altogether a well defined concept."
A, B, D — multiculturalism, identity, and local knowledge are not singled out in the passage as lacking clear definition.
C. Globalisation — correct. Directly matches the opening statement of the text.
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Question 47
According to the passage, which one of the following is counter productive?
Even though globalisation is one of the most discussed topics in the contemporary world, it is not altogether a well defined concept. A multitude of global interactions are put under the broad heading of globalisation, varying from the expansion of cultural and scientific influences across borders to the enlargement of economic and business relations throughout the world. A wholesale rejection of globalisation would not only go against global business, it would also cut out movements of ideas, understanding, and knowledge that can help all the people of the world, including the most disadvantaged members of the world population. A comprehensive rejection of globalisation can thus be powerfully counterproductive. There is a strong need to separate out the different questions that appear merged together in the rhetoric of the antiglobalisation protests. The globalisation of knowledge deserves a particularly high profile recognition, despite all the good things that can be rightly said about the importance of "Local knowledge". Globalisation is often seen, both in journalistic discussions and in remarkably many academic writings, as a process of westernization. Indeed, some who take an upbeat view of the phenomenon even sees it as a contribution of Western civilization to the world.
AComprehensive support to globalisation
BWholesale rejection of globalisation
Ccomprehensive rejection of anti-globalisation protests
DRecognition of local knowledge systems
Answer:(B) Wholesale rejection of globalisation
Explanation
The passage explicitly warns against total opposition to globalization.
The author writes: "A wholesale rejection of globalisation would not only go against global business, it would also cut out movements of ideas, understanding, and knowledge... A comprehensive rejection of globalisation can thus be powerfully counterproductive."
A. Comprehensive support — not described as counterproductive.
B. Wholesale rejection of globalisation — correct. Verbatim consequence described in the passage.
C and D — misrepresent the author's argument.
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Question 48
According to the passage, globalisation is perceived often by media and academia as:
Even though globalisation is one of the most discussed topics in the contemporary world, it is not altogether a well defined concept. A multitude of global interactions are put under the broad heading of globalisation, varying from the expansion of cultural and scientific influences across borders to the enlargement of economic and business relations throughout the world. A wholesale rejection of globalisation would not only go against global business, it would also cut out movements of ideas, understanding, and knowledge that can help all the people of the world, including the most disadvantaged members of the world population. A comprehensive rejection of globalisation can thus be powerfully counterproductive. There is a strong need to separate out the different questions that appear merged together in the rhetoric of the antiglobalisation protests. The globalisation of knowledge deserves a particularly high profile recognition, despite all the good things that can be rightly said about the importance of "Local knowledge". Globalisation is often seen, both in journalistic discussions and in remarkably many academic writings, as a process of westernization. Indeed, some who take an upbeat view of the phenomenon even sees it as a contribution of Western civilization to the world.
ASupporting local knowledge systems
BDetrimental to local knowledge systems
CA process of westernisation
Da process of facilitating global business
Answer:(C) A process of westernisation
Explanation
The passage notes the widespread association of globalization with Western culture in public and academic discourse.
The text states: "Globalisation is often seen, both in journalistic discussions and in remarkably many academic writings, as a process of westernization."
A and B — local knowledge is discussed separately from media and academic consensus.
C. A process of westernisation — correct. Exactly reflects journalistic and academic characterizations cited in the text.
D — business relations are mentioned as one dimension, but westernization is specifically attributed to media and academia.
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Question 49
The attempt of the author in the passage is:
Even though globalisation is one of the most discussed topics in the contemporary world, it is not altogether a well defined concept. A multitude of global interactions are put under the broad heading of globalisation, varying from the expansion of cultural and scientific influences across borders to the enlargement of economic and business relations throughout the world. A wholesale rejection of globalisation would not only go against global business, it would also cut out movements of ideas, understanding, and knowledge that can help all the people of the world, including the most disadvantaged members of the world population. A comprehensive rejection of globalisation can thus be powerfully counterproductive. There is a strong need to separate out the different questions that appear merged together in the rhetoric of the antiglobalisation protests. The globalisation of knowledge deserves a particularly high profile recognition, despite all the good things that can be rightly said about the importance of "Local knowledge". Globalisation is often seen, both in journalistic discussions and in remarkably many academic writings, as a process of westernization. Indeed, some who take an upbeat view of the phenomenon even sees it as a contribution of Western civilization to the world.
AUnconditioned advocacy of globalisation
BUnconditioned rejection of globalisation
CUnconditioned rejection of local knowledge systems
DUnbiased evaluation of globalisation
Answer:(D) Unbiased evaluation of globalisation
Explanation
The author presents a balanced, analytical perspective on globalization.
Rather than offering unconditioned praise or total rejection, the author acknowledges the benefits of global business and shared knowledge while simultaneously validating the value of local knowledge and calling for separating out distinct questions.
A, B, C — represent extreme, unconditioned stances rejected by the author.
D. Unbiased evaluation of globalisation — correct. Captures the author's nuanced, objective assessment.
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Question 50
As per the passage, a wholesale rejection of globalisation would result in affecting:
(a) Global businesses
(b) Movement of Ideas
(c) Local Knowledge systems
Choose the correct option:
Even though globalisation is one of the most discussed topics in the contemporary world, it is not altogether a well defined concept. A multitude of global interactions are put under the broad heading of globalisation, varying from the expansion of cultural and scientific influences across borders to the enlargement of economic and business relations throughout the world. A wholesale rejection of globalisation would not only go against global business, it would also cut out movements of ideas, understanding, and knowledge that can help all the people of the world, including the most disadvantaged members of the world population. A comprehensive rejection of globalisation can thus be powerfully counterproductive. There is a strong need to separate out the different questions that appear merged together in the rhetoric of the antiglobalisation protests. The globalisation of knowledge deserves a particularly high profile recognition, despite all the good things that can be rightly said about the importance of "Local knowledge". Globalisation is often seen, both in journalistic discussions and in remarkably many academic writings, as a process of westernization. Indeed, some who take an upbeat view of the phenomenon even sees it as a contribution of Western civilization to the world.
A(a) and (b) only
B(a) and (c) only
C(c) and (b) only
D(a), (b) and (c)
Answer:(A) (a) and (b) only
Explanation
The passage explicitly details the specific harms of a wholesale rejection of globalization.
The author writes: "A wholesale rejection of globalisation would not only go against global business [a], it would also cut out movements of ideas, understanding, and knowledge [b] that can help all the people of the world..."
The passage does not state that rejection harms local knowledge — rather, it highlights local knowledge as a distinct positive asset to be recognized alongside global knowledge. Therefore, only (a) and (b) are affected.
100 questions with the answer key and explanations.
Question 1
Mergers and acquisitions are example of which strategy of Ansoff (2 × 2) matrix?
APresent Product – Present market
BPresent Product – New market
CNew Product – Present market
DNew Product – New market
Answer:(D) New Product – New market
Explanation
Diversification in the Ansoff Product-Market Matrix involves entering new markets with new products, for which mergers and acquisitions serve as the primary external expansion mechanism.
A. Present Product – Present market — represents market penetration, focusing on increasing market share with existing offerings.
B. Present Product – New market — represents market development, taking existing products into fresh geographic or customer segments.
C. New Product – Present market — represents product development, launching novel products to existing buyers.
D. New Product – New market — correct. Mergers and acquisitions enable rapid entry into unfamiliar product lines and new customer markets.
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Question 2
Which one of the following statements is true?
AThe desire for a commodity backed by ability and willingness to pay is demand
BDecrease in input prices causes a leftward shift in supply curve
CDemand for car and price of petrol are inversely related
DMost demand functions are of the form, D = a + bP
Answer:(A) The desire for a commodity backed by ability and willingness to pay is demand
Explanation
Demand in economic theory strictly refers to effective demand, which requires a consumer's desire to be supported by both the financial ability and the willingness to purchase.
A. The desire for a commodity backed by ability and willingness to pay is demand — correct. Mere desire without purchasing power does not constitute economic demand.
B. Decrease in input prices causes a leftward shift in supply curve — lower input costs decrease production costs and shift the supply curve outward to the right.
C. Demand for car and price of petrol are inversely related — while cross-price elasticity between complements is negative, foundational microeconomic definitions test effective demand as the core premise.
D. Most demand functions are of the form, D = a + bP — standard linear demand curves take the downward-sloping form D = a - bP with a negative price slope.
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Question 3
In micro economics which among the following sequence in respect of internal issues of the business firms is correct?
AWhat to produce, how to produce, how much to produce, how to determine price of product
BWhat to produce, how much to produce, how to produce, how to determine price of the product
CHow much to produce, what to produce, how to produce, how to determine the price of the product
DWhat to produce, how much to produce, how to determine price of the product, how to produce
Answer:(A) What to produce, how to produce, how much to produce, how to determine price of product
Explanation
Managerial microeconomics structures a firm's internal operating choices through a specific logical sequence:
What to produce — selecting the appropriate good or service based on consumer needs.
How to produce — deciding the production technique and optimal factor combination.
How much to produce — determining the volume of output where marginal revenue balances cost.
How to determine price of product — setting the product pricing strategy based on cost and market structure.
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Question 4
Which one of the following is the sequence of selection?
The standard progressive screening model in employee selection follows a clear stepwise sequence:
Application blank — gathering candidate biographical data and basic eligibility.
Initial interview — screening out obviously unqualified candidates.
Employment tests — evaluating aptitude, intelligence, or technical proficiency.
Final interview — assessing organizational and cultural fit in depth.
Checking references — verifying credentials and prior employment history.
Physical examination — assessing medical fitness prior to the final job offer.
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Question 5
Which one of the following is closest to the nature of decision making?
ADecision on a particular course of action
BToo self evident requiring an answer
CDeciding on a choice after a series of brain storming
DThe process of identifying problems and opportunities and then resolving them
Answer:(D) The process of identifying problems and opportunities and then resolving them
Explanation
Decision making in managerial theory is fundamentally defined as the comprehensive process of identifying problems or opportunities and then taking action to resolve them.
A. Decision on a particular course of action — describes only the terminal selection step rather than the broader decision-making process.
B. Too self evident requiring an answer — trivial choices do not represent the analytical nature of organizational decisions.
C. Deciding on a choice after a series of brain storming — brainstorming is only one specific ideation tool.
D. The process of identifying problems and opportunities and then resolving them — correct. This captures the complete diagnostic and resolution cycle of management.
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Question 6
A forecasting technique in which the group consists of persons who are physically dispersed and are anonymous to one another is called
ADelphi Technique
BBrain Storming Technique
CHeuristic Ideation Technique
DDecision Tree Technique
Answer:(A) Delphi Technique
Explanation
The Delphi Technique is a structured forecasting method relying on a panel of geographically dispersed experts who remain anonymous to one another to eliminate bandwagon bias and peer pressure.
A. Delphi Technique — correct. Controlled feedback through sequential rounds of questionnaires generates consensus among physically separated, anonymous participants.
B. Brain Storming Technique — typically involves face-to-face interactive group ideation without anonymity.
C. Heuristic Ideation Technique — an associative problem-solving method rather than an anonymous panel technique.
D. Decision Tree Technique — a visual quantitative tool mapping probabilistic choices and payoffs.
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Question 7
Which one of the following is NOT correct in case of indifference curves?
AIndifference curves slope downward to right
BIndifference curves of imperfect substitutes are convex to the origin
CIndifference curves neither intersect nor are tangent to one another
DLower indifference curves indicate a higher level of satisfaction.
Answer:(D) Lower indifference curves indicate a higher level of satisfaction.
Explanation
Higher indifference curves represent greater quantities of goods and consequently yield a higher level of utility, so lower curves reflect lower satisfaction.
A. Indifference curves slope downward to right — correct property. The slope is negative because consuming more of one good requires giving up some of the other.
B. Indifference curves of imperfect substitutes are convex to the origin — correct property. Diminishing marginal rate of substitution ensures strict convexity.
C. Indifference curves neither intersect nor are tangent to one another — correct property. Intersection would violate transitivity of consumer preferences.
D. Lower indifference curves indicate a higher level of satisfaction. — false statement. Monotonic preferences dictate that higher indifference curves provide greater satisfaction.
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Question 8
Human Resource selection is concerned with
AThe activity to select a suitable pool of candidates
BAlways being simulated by the departure of an employee
CAlways ascertaining a candidate's personality to ensure a suitability fit
DApplying appropriate technique to select a candidate
Answer:(D) Applying appropriate technique to select a candidate
Explanation
Selection is the evaluative process of assessing applicants from an available pool using appropriate testing, interviewing, and screening techniques to choose the most suitable candidate.
A. The activity to select a suitable pool of candidates — creating the applicant pool is recruitment, not selection.
B. Always being simulated by the departure of an employee — hiring can occur due to expansion, reorganization, or new project needs, not merely employee departures.
C. Always ascertaining a candidate's personality to ensure a suitability fit — personality tests are optional components rather than an absolute requirement for every role.
D. Applying appropriate technique to select a candidate — correct. Selection operationalizes reliable appraisal tools to identify the right individual for the job.
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Question 9
Human Resource Management (HRM) helps build successful cross border alliances by ensuring that
AOrganisation spends 20 percent of their HR budgets on cross border alliances
BA strategy is in place before embarking on a cross border alliance
COrganisations that export their ideas to other societies and cultures
DInternational joint ventures are staffed by high quality managers
Answer:(D) International joint ventures are staffed by high quality managers
Explanation
Cross-border alliances frequently fail due to intercultural friction and misaligned leadership, so international HRM directly ensures success by assigning capable, culturally adept managers to joint venture leadership.
A. Organisation spends 20 percent of their HR budgets on cross border alliances — there is no arbitrary percentage rule for HR budget allocations.
B. A strategy is in place before embarking on a cross border alliance — overall strategy formulation belongs to corporate executive management rather than human resource operations alone.
C. Organisations that export their ideas to other societies and cultures — describes an ethnocentric marketing or organizational stance.
D. International joint ventures are staffed by high quality managers — correct. Staffing international joint ventures with skilled leaders bridges organizational cultures and ensures operational alignment.
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Question 10
Which one of the following is NOT a forecasting technique for assessing human resource requirement in an organisation?
ARatio analysis
BTrend analysis
CGaps analysis
DReplacement charts
Answer:(D) Replacement charts
Explanation
Replacement charts are tools used to evaluate internal human resource supply and succession readiness rather than forecasting external or aggregate personnel requirements.
A. Ratio analysis — estimates labor demand by linking staffing requirements to operational ratios like sales volume.
B. Trend analysis — forecasts future personnel needs by projecting historical employment trends.
C. Gaps analysis — compares projected demand against expected availability to identify workforce shortfalls.
D. Replacement charts — correct. A replacement chart maps current incumbents and identified internal successors, tracking internal supply rather than calculating requirements.
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Question 11
Why has the bureaucratic form of organization been fundamentally questioned?
APressure of Globalization has rendered it unsuitable
BOrganizations are experiencing acute pressure to change and pursue innovation as a means of securing business growth
COrganizations have grown so large that it is almost impossible to create an effective bureaucracy to manage them
DInformation Technology has made it redundant
Answer:(B) Organizations are experiencing acute pressure to change and pursue innovation as a means of securing business growth
Explanation
Max Weber's classical bureaucracy relies on rigid hierarchies, standardized rules, and division of labor, making it too slow and inflexible for modern markets that demand continuous adaptation and innovation.
A. Pressure of Globalization has rendered it unsuitable — globalization creates challenges but is not the singular theoretical reason for questioning bureaucratic structure.
B. Organizations are experiencing acute pressure to change and pursue innovation as a means of securing business growth — correct. Fast-moving competitive markets require agility and organic teamwork that rigid bureaucracies actively constrain.
C. Organizations have grown so large that it is almost impossible to create an effective bureaucracy to manage them — bureaucracy was originally developed precisely to manage massive, complex enterprises.
D. Information Technology has made it redundant — information technology automates data processing but does not automatically replace structural organizational designs.
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Question 12
Which one of the following countries is NOT the member of the Shanghai Cooperation Organization (SCO)?
AChina
BPakistan
CIndia
DJapan
Answer:(D) Japan
Explanation
Japan is not a member of the Shanghai Cooperation Organization (SCO), an Eurasian political, economic, and security alliance.
A. China — a founding member of the SCO established in 2001.
B. Pakistan — joined as a full member in June 2017 during the Astana Summit.
C. India — also became a full member in June 2017 alongside Pakistan.
D. Japan — correct. Japan has never been a member state or observer of the SCO.
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Question 13
Human Resource (HR) procedures provide for an important element of consistency in which managerial perspective?
ADirection
BStrategy
CDecision Making
DRecruitment
Answer:(C) Decision Making
Explanation
Human resource procedures establish uniform protocols and explicit operating guidelines that standardize managerial decision making across an organization.
A. Direction — refers to guiding and motivating staff toward organizational goals.
B. Strategy — focuses on long-term competitive positioning and corporate vision.
C. Decision Making — correct. Standardized procedures eliminate subjective bias, ensuring fair, predictable, and legally compliant managerial choices.
D. Recruitment — represents a specific functional area governed by procedures rather than the broad managerial perspective itself.
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Question 14
In Queuing Theory, statistical pattern by which customers arrive over a period of time, follows
ABinomial distribution
BNormal distribution
CPoisson distribution
DLong-normal distribution
Answer:(C) Poisson distribution
Explanation
Customer arrivals in standard queuing models occur as discrete random events over continuous time intervals, which follow a Poisson distribution.
A. Binomial distribution — models the count of successes in a fixed number of independent Bernoulli trials.
B. Normal distribution — a continuous symmetric bell-shaped distribution unsuitable for discrete arrival counts.
C. Poisson distribution — correct. If arrivals are random and memoryless, the number of arrivals per unit time conforms to a Poisson distribution.
D. Long-normal distribution — log-normal distributions model skewed continuous variables such as operational repair times.
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Question 15
Which of the following is a correct description of attitude?
AAttitudes are learned.
BAttitudes are organized and are core to an individual.
CAttitudes are the major determinants of human behaviour.
DAttitudes are beliefs, feelings and action tendencies of individual toward objects, ideas and people.
Answer:(D) Attitudes are beliefs, feelings and action tendencies of individual toward objects, ideas and people.
Explanation
Organizational behaviour defines attitude through the tripartite (ABC) framework comprising cognitive beliefs, affective feelings, and behavioral action tendencies directed toward specific targets.
A. Attitudes are learned. — while true as a characteristic, it is an incomplete definition of the construct.
B. Attitudes are organized and are core to an individual. — captures structural stability but omits the cognitive-affective components.
C. Attitudes are the major determinants of human behaviour. — describes behavioral influence rather than the definitional nature of attitude.
D. Attitudes are beliefs, feelings and action tendencies of individual toward objects, ideas and people. — correct. This encompasses the cognitive, affective, and conative dimensions of attitude.
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Question 16
Homogenous subsets in the sampling are called
AClusters
BSamples
CSample sizes
DStrata
Answer:(D) Strata
Explanation
In stratified random sampling, a heterogeneous population is divided into mutually exclusive, internally homogeneous subgroups called strata.
A. Clusters — heterogeneous groups that are internally varied but externally similar across clusters.
B. Samples — subsets of individuals selected from the larger population to estimate population parameters.
C. Sample sizes — the numerical count of observation units included in a study.
D. Strata — correct. Strata represent homogeneous subsets created so that every segment of the population is proportionally represented.
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Question 17
Customer Life Time Value (CLV) in the first year is
ACLV (1) = m × r/(1+d)
BCLV (1) = m + r/(1+d)
CCLV (1) = m − r/(1−d)
DCLV (1) = m × r/(1−d)
Answer:(A) CLV (1) = m × r/(1+d)
Explanation
In marketing customer analytics, expected cash flow in period 1 is the product of customer margin and retention probability, discounted by the cost of capital.
CLV(1) = m × r / (1 + d)
Where:
m is the customer gross margin per period
r is the customer retention rate
d is the annual discount rate
A. CLV (1) = m × r/(1+d) — correct. It discounts the retained customer margin by the single-period discount factor 1 + d.
B, C, and D — mathematically distorted expressions that incorrectly add or divide rates.
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Question 18
When an activity is not connected to any of intermediate or end event and has no bearing on the project completion, is known as
ADangling
BLooping
CDummy
DSlack
Answer:(A) Dangling
Explanation
In PERT/CPM network diagrams, dangling occurs when an activity disconnects from downstream precedence without connecting to the project end event.
A. Dangling — correct. An unconnected activity path that leaves an unlinked end point constitutes dangling.
B. Looping — a cyclic error where an arrow leads back to a previously completed event.
C. Dummy — an imaginary activity consuming zero time and resources used solely to establish logical precedence.
D. Slack — the degree of scheduling flexibility or delay an activity or event can tolerate without extending completion.
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Question 19
According to which of the following concept, it is presumed that business will continue its operations for long time?
AAccounting period concept
BRealization concept
CGoing concern concept
DSeparate entity concept
Answer:(C) Going concern concept
Explanation
The going concern concept presumes that a business enterprise will continue operating indefinitely into the future and will not be forced to liquidate.
A. Accounting period concept — divides indefinite operational life into regular calendar segments like years or quarters.
B. Realization concept — dictates that revenue is recognized only when an exchange transaction has taken place.
C. Going concern concept — correct. It justifies recording fixed assets at historical cost rather than net realizable liquidation value.
D. Separate entity concept — treats the business as legally and financially distinct from its individual owners.
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Question 20
Sale of long term investment shows
AApplication of funds
BSource of funds
CChange in current assets
DChange in current liabilities
Answer:(B) Source of funds
Explanation
In a funds flow statement, long-term investments represent non-current assets whose sale generates liquid financial resources, constituting an inflow or source of funds.
A. Application of funds — represents outflows like purchasing new fixed assets or redeeming debentures.
B. Source of funds — correct. Selling long-term assets brings capital into working capital funds.
C. Change in current assets — investments held long term are non-current assets rather than current assets.
D. Change in current liabilities — obligations due within one operating cycle are unaffected by long-term investment sales.
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Question 21
The Total Asset Turnover Ratio and Total Assets to Networth Ratio of Kuber Ltd. are 1.75 and 2, respectively. If the Net Profit Margin of this company is 8%, What is the Return on Equity (ROE)?
A0.20
B0.25
C0.22
D0.28
Answer:(D) 0.28
Explanation
Under the DuPont framework, Return on Equity is computed as the product of Net Profit Margin, Total Asset Turnover, and the Equity Multiplier.
ROE = Net Profit Margin × Total Asset Turnover × (Total Assets / Net Worth)
ROE = 0.08 × 1.75 × 2
ROE = 0.08 × 3.50 = 0.28 (28%)
A. 0.20 — incorrect calculation.
B. 0.25 — incorrect calculation.
C. 0.22 — incorrect calculation.
D. 0.28 — correct. Multiplying 0.08 by 3.50 yields exactly 0.28.
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Question 22
Net Income approach to valuation is based on which of the following assumption?
AThere are taxes and cost of debt is less than cost of equity
BThere are taxes and use of debt does not change the risk perception of investors
CThere are no taxes and use of debt changes the risk perception of investors
DThere are no taxes and cost of debt is less than the cost of equity and the use of debt does not change the risk perception of investors.
Answer:(D) There are no taxes and cost of debt is less than the cost of equity and the use of debt does not change the risk perception of investors.
Explanation
David Durand's Net Income (NI) capital structure theory assumes that debt is cheaper than equity and that leverage does not alter the risk perception of equity investors, so higher debt steadily reduces the overall cost of capital.
A and B — incorrect because the classical NI approach assumes a world with no corporate taxes.
C — incorrect because NI assumes investors' risk perception remains unaffected by leverage.
D — correct. The approach assumes absence of taxes, cost of debt strictly below cost of equity, and constant capitalization rates for debt and equity.
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Question 23
Which of the following is aptly described by ‘2/10, net 30’?
ACredit policy
BCredit standards
CCredit terms
DCollection policy
Answer:(C) Credit terms
Explanation
The shorthand '2/10, net 30' specifies trade credit terms, indicating that the buyer receives a 2% discount if paid within 10 days, otherwise the full balance is due within 30 days.
A. Credit policy — the complete corporate framework encompassing credit standards, terms, and collection procedures.
B. Credit standards — criteria defining the minimum financial strength required for a customer to qualify for trade credit.
C. Credit terms — correct. Explicitly states the credit period and cash discount conditions offered on an invoice.
D. Collection policy — guidelines and actions pursued by a firm to collect past-due accounts.
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Question 24
The major factor that allowed Portfolio Theory to develop into Capital Market Theory is
ARisk free asset
BHomogenous expectations
CInfinite divisibility of assets
DAbsence of taxes and transaction costs
Answer:(A) Risk free asset
Explanation
Markowitz's portfolio theory was confined to risky assets, whereas Capital Market Theory emerged by incorporating a risk-free borrowing and lending asset to derive the Capital Market Line.
A. Risk free asset — correct. Introducing a risk-free asset allows investors to combine riskless lending or borrowing with the tangency portfolio, creating the Capital Asset Pricing Model.
B. Homogenous expectations — an underlying behavioral assumption rather than the catalyst extending the efficient frontier.
C. Infinite divisibility of assets — a standard microeconomic market assumption.
D. Absence of taxes and transaction costs — standard frictionless market conditions present in earlier modeling as well.
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Question 25
When managers commit errors of over optimism in evaluating merger opportunities due to excessive pride or animal spirit is termed as
AManagerialism
BInformation Signaling
CHubris Hypothesis
DSitting on gold mine
Answer:(C) Hubris Hypothesis
Explanation
Richard Roll's Hubris Hypothesis (1986) posits that acquiring managers over-optimistically overestimate synergy gains and overpay for targets due to excessive pride and hubris.
A. Managerialism — agency theory where managers seek empire-building to maximize personal power and perks rather than shareholder wealth.
B. Information Signaling — market interpretation of corporate actions like share repurchases or dividend changes conveying private insider news.
C. Hubris Hypothesis — correct. Explains merger overpayment resulting from managerial overconfidence and pride.
D. Sitting on gold mine — slang describing an undervalued or cash-rich firm attracting takeover interest.
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Question 26
Which of the following methods of capital budgeting is best suited for leveraged projects?
ANet present value
BInternal rate of return
CAccounting rate of return
DProfitability index
Answer:(A) Net present value
Explanation
Net present value is the superior capital budgeting method for leveraged projects because it measures absolute economic value creation and can incorporate the financing side effects of debt through adjusted present value techniques.
A. Net present value — correct. NPV evaluates wealth addition directly and reliably adapts to debt financing and interest tax shields.
B. Internal rate of return — provides a relative percentage return that assumes reinvestment at the project IRR and produces multiple or misleading rates for complex debt cash flows.
C. Accounting rate of return — based on accounting income rather than cash flows and ignores the time value of money.
D. Profitability index — an index ratio that encounters ranking conflicts when choosing between mutually exclusive projects of differing scales.
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Question 27
When each coupon payment and the redemption value of bond are detached and are issued as separate and independent instruments, are called
ACoupons
BStrips
CCertificates
DWarrants
Answer:(B) Strips
Explanation
STRIPS (Separate Trading of Registered Interest and Principal of Securities) refers to the financial process of decoupling each coupon payment and final principal repayment from a bond to trade them as individual zero-coupon instruments.
A. Coupons — the periodic interest payment promises attached to a traditional bond.
B. Strips — correct. Stripping separates each interest payment and the principal into independent zero-coupon securities traded at discounts.
C. Certificates — generic financial documents evidencing ownership or debt claims.
D. Warrants — derivative options granting the holder the right to buy equity shares at a fixed price.
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Question 28
The effect of continuous compounding is captured by
APresent Value × eʳᵗ
BPresent Value × e ʳᵗ ⁻
CPresent Value / eʳᵗ
DFuture Value × eʳᵗ
Answer:(A) Present Value × eʳᵗ
Explanation
Continuous compounding represents the mathematical limit of compounding frequency as the compounding intervals approach infinity, growing principal by the exponential factor e^(rt).
Future Value = Present Value × e^(rt)
Where:
e is the base of the natural logarithm
r is the annual nominal interest rate
t is the investment duration in years
A. Present Value × eʳᵗ — correct. Multiplies the initial principal by Euler's constant raised to the interest-time product.
B, C, and D — mathematically distorted expressions that invert compounding or incorrectly multiply future value.
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Question 29
Public Relations as a part of promotion in marketing refers to
AManagement of reputation of the company
BPromoting products/brands of the company
CManaging an event of the company
DConducting publicity campaigns around relevant issues
Answer:(A) Management of reputation of the company
Explanation
Public relations is the strategic management function that builds and sustains mutual goodwill, credibility, and corporate image between an organization and its diverse stakeholders.
A. Management of reputation of the company — correct. PR focuses broadly on protecting, shaping, and managing corporate reputation.
B. Promoting products/brands of the company — describes direct advertising or brand promotion.
C. Managing an event of the company — event management is merely one tactical activity within PR campaigns.
D. Conducting publicity campaigns around relevant issues — publicity is an unpaid communication tool, but broader reputation management defines the strategic promotional role of PR.
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Question 30
Which of the following is NOT the characteristic of “Hyper Competition”?
ACompetitions get bold, aggressive and hostile with dynamic movements
BShorter Product and design life cycles
CUncertainty in business environment increases along with heterogenicity
DFinancing cost becomes high
Answer:(D) Financing cost becomes high
Explanation
Hypercompetition, conceptualized by Richard D'Aveni, is marked by rapid competitive maneuvering, severe market disruption, and compressed product cycles rather than any inherent increase in borrowing or financing costs.
A. Competitions get bold, aggressive and hostile with dynamic movements — a core trait where competitive advantages are rapidly eroded.
B. Shorter Product and design life cycles — rapid innovation and technological obsolescence significantly shorten life cycles.
C. Uncertainty in business environment increases along with heterogenicity — environmental turbulence and customer diversity sharply increase.
D. Financing cost becomes high — not a structural characteristic of hypercompetitive markets. Financing costs depend on macro-level monetary policy and capital market conditions.
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Question 31
Concept testing, test marketing and product testing are parts of which of the following?
AInnovation - Diffusion process
BProduct life cycle
CNew Product development
DMarket development
Answer:(C) New Product development
Explanation
New Product Development (NPD) progresses through established evaluation gates, including concept testing to evaluate customer reaction, product testing for technical functionality, and test marketing in controlled trial areas.
A. Innovation - Diffusion process — Everett Rogers' model describing how a population adopts an innovation over time (innovators to laggards).
B. Product life cycle — tracks sales and profit stages from introduction through growth, maturity, and decline.
C. New Product development — correct. These stages serve as sequential screening and validation gates before commercial product launch.
D. Market development — expanding existing products into new geographical or demographic segments.
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Question 32
Modern organised retail business has a multitude of formats. These formats can be classified according to the following:
AMerchandise offered only
BSize of the store area only
CCustomer groups only
DMerchandise offered and size of the store area
Answer:(D) Merchandise offered and size of the store area
Explanation
Store-based retail formats are systematically categorized by the depth and breadth of their merchandise mix combined with the physical footprint of their retail floor space.
A. Merchandise offered only — insufficient alone because formats with similar goods differ drastically in physical scale (e.g. convenience store vs supermarket).
B. Size of the store area only — incomplete because store size does not distinguish specialty stores from general discount stores.
C. Customer groups only — retail segmentation uses demographic profiles, but structural retail formats depend on operations.
D. Merchandise offered and size of the store area — correct. Formats like hypermarkets, supermarkets, department stores, and specialty outlets differ on both merchandise assortment and store square footage.
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Question 33
In Service Quality GAPS model proposed by Parasuraman et al., Gap 4 refers to
ADifference between the service level expected by the customer and the service level received by customer
BDifference between the service delivered and the promise made to the customer
CDifference between the service specifications adopted and service quality actually delivered
DDifference between the service expectations and service specifications given by the customers.
Answer:(B) Difference between the service delivered and the promise made to the customer
Explanation
The Parasuraman, Zeithaml, and Berry (PZB) GAPS model defines Gap 4 as the communication gap, arising when service delivery fails to match the external promises communicated through advertising or sales channels.
A. Difference between the service level expected by the customer and the service level received by customer — this is Gap 5, the overall perceived service quality gap.
B. Difference between the service delivered and the promise made to the customer — correct. Gap 4 represents broken external communication promises.
C. Difference between the service specifications adopted and service quality actually delivered — this is Gap 3, the service performance gap.
D. Difference between the service expectations and service specifications given by the customers. — represents management perception discrepancies aligned with Gap 1 and Gap 2.
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Question 34
The system that provides an organisation with sophisticated planning and control functionalities, greater connectivity to its suppliers, business partners and customers is described as
ACustomer Relationship Management (CRM)
BManufacturing Resource Planning (MRP)
CEnterprise Resource Planning (ERP)
DEconomic Order Quantity (EOQ)
Answer:(C) Enterprise Resource Planning (ERP)
Explanation
Enterprise Resource Planning (ERP) connects core business operations into a unified database, synchronizing manufacturing, inventory, finance, supplier supply chains, and customer interactions across the firm.
A. Customer Relationship Management (CRM) — focuses specifically on front-office customer sales, marketing, and support rather than total enterprise operations.
B. Manufacturing Resource Planning (MRP) — MRP II coordinates factory floor production schedules and manufacturing capacity.
C. Enterprise Resource Planning (ERP) — correct. ERP integrates company-wide planning with external connectivity to suppliers, partners, and customers.
D. Economic Order Quantity (EOQ) — a mathematical inventory model calculating the optimal order quantity that minimizes holding and ordering costs.
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Question 35
The situation of simultaneous satisfaction of row minima and column minima rule is termed as
AUnboundedness
BInfeasibility
CDegeneracy
DPost-optimality analysis
Answer:(C) Degeneracy
Explanation
In an operations research transportation problem, when an allocation simultaneously satisfies both row supply and column demand requirements, the number of allocated basic cells falls below m + n - 1, causing degeneracy.
A. Unboundedness — occurs in linear programming when the feasible region permits an objective function value to grow infinitely without constraint.
B. Infeasibility — arises when no single solution satisfies all constraints simultaneously.
C. Degeneracy — correct. Simultaneous satisfaction of rim requirements reduces the count of independent allocations below m + n - 1, requiring an epsilon allocation to resolve.
D. Post-optimality analysis — sensitivity analysis evaluating how optimal solutions change when input coefficients fluctuate.
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Question 36
Which of the following information systems at the management level of an organisation serves the functions of planning, controlling and decision making by providing routine summary and exception reports?
AManagement Information Systems
BArtificial Intelligence Systems
CExecutive Support Systems
DDecision Support Systems.
Answer:(A) Management Information Systems
Explanation
Management Information Systems (MIS) serve middle management by processing transactional data from TPS to deliver structured periodic summaries, comparative figures, and exception reports for control.
A. Management Information Systems — correct. Standardized routine summary reports and exception reports are the defining outputs of middle-management MIS.
B. Artificial Intelligence Systems — software mimicking human cognitive functions like pattern recognition or expert reasoning.
C. Executive Support Systems — strategic tools providing senior executives with unstructured data, drill-down graphics, and external environmental feeds.
D. Decision Support Systems. — interactive systems providing modeling and what-if simulation tools for semi-structured decisions.
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Question 37
Theory of Comparative Advantage given by David Ricardo in 1817 is
ATwo Commodity and One Factor theory
BTwo Commodity and Two Factor theory
CTwo Country, Two Commodity and Two Factor theory
DTwo Country, Two Commodity and One Factor theory
Answer:(D) Two Country, Two Commodity and One Factor theory
Explanation
David Ricardo's classical comparative cost advantage model is formulated in a 2 × 2 × 1 analytical framework: two countries, two commodities, and one single factor of production (labor).
A. Two Commodity and One Factor theory — omits the essential two-nation international trading context.
B and C — Ricardo's model relies on the classical labor theory of value with only one factor of production rather than two factors.
D. Two Country, Two Commodity and One Factor theory — correct. Ricardo illustrated comparative advantage using two countries (England and Portugal), two goods (cloth and wine), and labor as the sole factor.
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Question 38
SIP in Market Targeting refers to
ASystematic Investment Planning
BShort Input Processing
CSegment Investing Portfolio
DSegment Invasion Plan
Answer:(D) Segment Invasion Plan
Explanation
In marketing targeting strategy, Philip Kotler defines a Segment Invasion Plan (SIP) as the strategic blueprint for entering one target segment at a time without alerting entrenched rivals to the firm's broader market expansion.
A. Systematic Investment Planning — a financial mutual fund investment mechanism unrelated to marketing targeting.
B. Short Input Processing — a computing or industrial phrase with no application in market selection.
C. Segment Investing Portfolio — an incorrect conceptual combination.
D. Segment Invasion Plan — correct. A company plans sequential segment entry to conceal total competitive intentions and conquer markets step by step.
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Question 39
Who propounded the ‘Force-Field theory’ of change process?
AKurt Lewin
BPeter Drucker
CJoseph A. Schumpeter
DDavid C. McClelland
Answer:(A) Kurt Lewin
Explanation
Kurt Lewin propounded Force-Field Analysis, modeling organizational situations as dynamic equilibria balanced between driving forces pushing toward change and restraining forces resisting it.
A. Kurt Lewin — correct. Lewin formulated the force-field model alongside his three-stage unfreezing-changing-refreezing process.
B. Peter Drucker — popularized Management by Objectives (MBO) and modern knowledge worker management.
C. Joseph A. Schumpeter — introduced the economic concept of creative destruction and entrepreneurial innovation.
D. David C. McClelland — developed the Acquired Needs Theory (achievement, affiliation, and power).
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Question 40
Which one of the following is NOT a source of opportunity identification?
AEmployees and ex-employees
BDealers and Distributors
CPolicy Documents
DFriends and relatives
Answer:(C) Policy Documents
Explanation
Entrepreneurs identify emerging commercial opportunities primarily through direct market interactions, personal networks, supply chain feedback, and workplace observations rather than static internal policy documents.
A. Employees and ex-employees — valuable sources of technical know-how, process insights, and unmet organizational needs.
B. Dealers and Distributors — operate at the front line of distribution and convey direct consumer complaints and demand gaps.
C. Policy Documents — correct. Static internal policy manuals dictate administrative procedures rather than generating innovative commercial venture ideas.
D. Friends and relatives — an informal personal network frequently highlighting everyday consumer frustrations and unaddressed needs.
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Question 41
Pearl Ltd. Company purchased a van for Rs. 12,000 making a down payment of Rs. 5,000 cash and signing a Rs. 7,000 note payable in 60 days. As a result of this transaction:
(a) Total assets will increase by Rs. 12,000
(b) Total liabilities will increase by Rs. 7,000
(c) This transactions will not have immediate effect on owner’s equity in the business
(d) From the point of view of short-term creditor, this transaction will make business more liquid
Choose the correct option:
A(a) and (c)
B(b) and (d)
C(a) and (b)
D(b) and (c)
Answer:(D) (b) and (c)
Explanation
Accounting equation analysis shows that acquiring an asset financed by cash and a short-term liability alters assets and liabilities with zero initial effect on equity.
Transaction impact:
Non-current assets increase by Rs. 12,000 (vehicle).
Current assets decrease by Rs. 5,000 (cash).
Net increase in total assets is Rs. 7,000, which disproves statement (a).
Statement (b) is true because short-term liabilities (note payable) increase by Rs. 7,000.
Statement (c) is true because purchasing an asset through debt and cash does not alter revenue, expense, or owner equity.
Statement (d) is false because liquid cash decreased while current debt increased, reducing liquidity.
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Question 42
The combined leverage
(a) is the summation of the degree of operating leverage and the financial leverage
(b) measures total risk of the firm
(c) is the difference between the degree of operating leverage and financial leverage
(d) indicates the effect that changes in sales will have on earning per share
Choose the correct option
A(a) and (b)
B(b) and (c)
C(b) and (d)
D(c) and (d)
Answer:(C) (b) and (d)
Explanation
Degree of Combined Leverage (DCL) is the mathematical product of operating and financial leverage, quantifying total corporate risk and the percentage sensitivity of earnings per share to sales changes.
Formula:
DCL = DOL × DFL = (% Change in EPS) / (% Change in Sales)
Statement (a) and (c) are false because DCL multiplies DOL and DFL rather than adding or subtracting them.
Statement (b) is true because combined leverage integrates business risk (operating fixed costs) and financial risk (debt interest).
Statement (d) is true because DCL reflects how changes in sales revenue impact earnings per share.
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Question 43
As per RBI guidelines (2008), an MSME is considered to have reached the stage of incipient sickness if the following events are triggered:
(a) When there are cost overruns because of delay in commencement of commercial production by more than 6 months
(b) The enterprise incurs losses for 2 years or cash loss for one year
(c) The capacity utilisation is less than 50 percent of the projected level in term of sales
(d) There is an erosion in the net worth due to accumulated cash losses to the extent of 50 percent of net worth during the previous accounting year
Which one of the following is correct?
A(a) and (b) only
B(a), (b) and (c) only
C(b) and (c) only
D(a), (b), (c) and (d)
Answer:(B) (a), (b) and (c) only
Explanation
The Reserve Bank of India 2008 Working Group guidelines define incipient sickness through early operational distress triggers before capital erosion becomes terminal.
Triggers of incipient sickness include:
(a) Cost overruns due to commercial production delay exceeding 6 months.
(b) Enterprise incurring operational losses for 2 consecutive years or a cash loss in a single year.
(c) Capacity utilization falling below 50 percent of the projected sales level.
Erosion of net worth by 50 percent represents actual or advanced industrial sickness rather than early incipient warning symptoms.
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Question 44
Which of the following fully capture foreign exchange risk exposure of an manufacturing enterprise?
International financial management recognizes three distinct dimensions of foreign exchange exposure that affect multinational manufacturing enterprises.
(a) Transaction exposure — measures the sensitivity of settled contractual cash flows to currency fluctuations.
(b) Economic (operating) exposure — measures the impact of exchange rate shifts on the present value of future operational cash flows and competitive positioning.
(c) Translation exposure — accounting risk arising from consolidating foreign currency subsidiary balance sheets into the parent currency.
(d) Currency exposure is a general umbrella term rather than an independent analytical risk category.
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Question 45
According to Mintzberg’s model of strategic decision making, its modes are:
(a) Entrepreneurial, adaptation and planning
(b) Managerial, incrementalisation and judgmental
(c) Entrepreneurial, planning and incrementalisation
(d) Judgmental, managerial and leadership
Which of the following options is correct?
Aonly (a), (b) and (d)
Bonly (a) and (c)
Conly (b) and (c)
Donly (b), (c) and (d)
Answer:(B) only (a) and (c)
Explanation
Henry Mintzberg identified the entrepreneurial mode, adaptive mode, and planning mode as the primary styles of strategy making, with subsequent management literature integrating Quinn's logical incrementalism.
Mode (a) reflects Mintzberg's classic triad of entrepreneurial, adaptive, and planning modes.
Mode (c) incorporates the widespread literature adaptation merging planning with logical incrementalization.
Statements (b) and (d) introduce non-standard categories like judgmental and leadership that are not part of Mintzberg's formal typology.
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Question 46
‘Collusion’ is one of the cooperative strategies in business combination that
(a) may be explicit
(b) may be tacit
(c) may reduce technological risk
(d) may be illegal in many countries
Which of the following option is correct?
Aonly (a) and (b)
B(b), (c) and (d)
C(a), (b) and (c)
D(a), (b) and (d)
Answer:(D) (a), (b) and (d)
Explanation
Collusion represents an anti-competitive cooperative arrangement among competitors to fix prices or carve up markets rather than an innovation mechanism.
(a) is true because collusion can be explicit through formal written or verbal agreements (cartels like OPEC).
(b) is true because collusion can be tacit through unspoken mutual understandings such as price leadership.
(c) is false because research joint ventures, not collusion, mitigate technological risk.
(d) is true because explicit collusion violates competition and antitrust statutes across most global jurisdictions.
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Question 47
To keep the brand live, contemporary and relevant, marketer uses a variety of measures such as
Brand revitalization strategies actively maintain brand relevance through extensions into related categories, aesthetic rejuvenation, and strategic relaunches.
(a) Brand extension leverages existing brand equity into new product categories to stay contemporary.
(b) Brand rejuvenation refreshes packaging, modernizes logos, and updates messaging while preserving brand heritage.
(c) Brand relaunch repositions a declining brand to regain market relevance.
(d) Brand proliferation refers to excessive product line variants that risk cannibalization and brand dilution rather than purposeful rejuvenation.
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Question 48
Direct marketing is carried out in variety of ways. Some of the main forms of direct marketing are
(a) Mail order marketing
(b) Telemarketing
(c) Online marketing
(d) Direct selling
Which of the following option is correct?
A(a), (b) and (c) only
B(a), (b), (c) and (d)
C(a), (b) and (d) only
D(a) and (c) only.
Answer:(B) (a), (b), (c) and (d)
Explanation
Direct marketing connects directly with targeted individual consumers through interactive non-store channels to obtain immediate feedback and cultivate enduring relationships.
(a) Mail order marketing delivers catalogs and print offerings directly to household addresses.
(b) Telemarketing contacts customers directly over the telephone for promotion and sales.
(c) Online marketing engages buyers directly via web channels, emails, and targeted digital ads.
(d) Direct selling involves direct face-to-face personal demonstrations outside traditional retail environments.
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Question 49
The strategic issues to which a retailing firm has to respond are:
Behavioral market segmentation groups consumers based on their knowledge of, attitude toward, use of, or response to a product.
(a) Benefit sought divides consumers according to the specific functional or emotional advantage they expect.
(c) Purchase occasion segments buyers by when they develop the need, purchase, or consume the item.
(d) Usage rate classifies users into non-users, light users, medium users, and heavy users.
(b) Lifestyle belongs strictly to psychographic segmentation rather than behavioral segmentation.
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Question 51
Which of the following describes a combination of manufacturing systems designed to ensure that, theoretically, 100 percent good units flow to subsequent operations?
Statistical estimation theory establishes four fundamental criteria for an ideal point estimator: unbiasedness, consistency, efficiency, and sufficiency.
(a) Efficiency ensures the estimator has the minimum variance among competing unbiased estimators.
(b) Consistency guarantees the estimate converges toward the true parameter value as sample size increases.
(d) Unbiasedness requires the expected value of the estimator to equal the true population parameter.
(c) Adequacy is not an acknowledged mathematical property of point estimators — the fourth classic property is sufficiency.
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Question 53
At a given significance level, sample results in the rejection region are called
In hypothesis testing, when an observed test statistic falls inside the rejection region, the result is designated as statistically significant and statistically critical.
(a) Statistically significant denotes that the observed sample discrepancy is large enough to reject the null hypothesis at significance level alpha.
(c) Statistically critical reflects that the value has crossed the critical boundary separating the acceptance and critical regions.
(b) Statistically insignificant describes results falling in the non-rejection region where the null hypothesis is retained.
(d) Confidence interval specifies an estimated range of values likely to contain the unknown population parameter.
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Question 54
The difference between the point estimate and the true value of population parameter being estimated is known as
Choose the correct option from the options given below:
A(a) and (c) only
B(c) and (d) only
C(a) and (b) only
D(a), (b) and (c) only.
Answer:(C) (a) and (b) only
Explanation
The numerical deviation of an empirical sample point estimate from the true underlying population parameter is defined as sampling error or estimation error.
Error = |Point Estimate - True Parameter Value|
(a) Sampling error measures discrepancies that arise naturally because a sample is only a partial observation of the population.
(b) Estimation error is the formal mathematical term for the difference between a parameter and its sample estimate.
(c) Probable error is a specific scaled multiple (0.6745) of the standard error used in correlation evaluation.
(d) Standard error represents the standard deviation of the estimator sampling distribution rather than a single estimate difference.
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Question 55
Identify the right combination of primary data collection methods from the following:
Corporate restructuring generates shareholder value through enhanced operational integration, strategic resource realignment, and expanded industry influence.
(a) Resource re-allocation transfers assets and human capital from underperforming units into high-return core operations.
(b) Market power expands commercial bargaining strength with suppliers and customers through increased market share.
(d) Operating synergy achieves cost savings and revenue enhancements via economies of scale and shared functional expertise.
(c) Macro conditioning represents external economic environment conditions rather than a firm-level restructuring source.
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Question 57
The reasons behind the growth of financial markets globally are
(a) Currency fluctuations
(b) Deregulation
(c) International Banks
(d) Information Technology
Select correct option:
AOnly (a) and (b)
BOnly (c) and (d)
C(a), (b) and (c)
D(b), (c) and (d)
Answer:(D) (b), (c) and (d)
Explanation
The global expansion and deep integration of international financial markets have been driven by structural institutional reforms and technological innovations.
(b) Deregulation dismantled strict capital controls and cross-border financial barriers across major global financial hubs.
(c) International Banks built worldwide underwriting, foreign exchange, and syndication networks supporting global trade flows.
(d) Information Technology automated clearing houses, facilitated real-time SWIFT messaging, and enabled 24-hour electronic trading.
(a) Currency fluctuations create foreign exchange risk that requires financial hedging, but volatility itself is not a structural growth driver.
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Question 58
Entrepreneurs are motivated to start business enterprise because of various factors:
Entrepreneurship research identifies diverse motivational drivers spanning internal aspirations, distress pressures, external resources, and relational foundations.
(a) Ambitious factors encompass internal pull motivations such as the desire for autonomy, financial achievement, and social recognition.
(b) Compelling factors represent push pressures like unemployment, job dissatisfaction, or economic necessity.
(c) Facilitating factors include favorable government subsidies, training programs, accessible infrastructure, and supportive policy loans.
(d) Family factors involve family business inheritance, parental role modeling, and initial family risk capital.
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Question 59
Whistle blowing is normally unjustified in case of the following:
(a) Ulterior motive, Breach of trust
(b) To protect public interest
(c) Insufficient evidence
(d) To inspire other employees
Choose the correct option:
A(a) and (b)
B(a) and (c)
C(b) and (c)
D(b) and (d)
Answer:(B) (a) and (c)
Explanation
Ethical frameworks justify whistleblowing only when an employee acts in good faith with substantiated evidence to prevent genuine public harm.
(a) Whistleblowing driven by malicious personal vendettas, spite, or opportunistic breach of loyalty is unjustified.
(c) Disclosing allegations without documented or verified proof constitutes reckless misconduct and is unjustified.
(b) Acting to protect the public from dangerous products or financial fraud is the foundational moral justification for whistleblowing.
(d) Inspiring other employees is an incidental social consequence rather than a basis for declaring disclosure unjustified.
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Question 60
On which of the following principles is Andrew Carnegie's view on Corporate Social Responsibility, as reflected in his book, ‘The Gospel of Wealth’ based?
In The Gospel of Wealth (1889), industrialist Andrew Carnegie laid the classical foundation of corporate social responsibility on two core principles.
(c) The Charity Principle — urges wealthy corporate owners to voluntarily assist less fortunate societal members through direct philanthropic donations.
(d) The Steward Principle — holds that business leaders manage their wealth and property in public trust as caretakers for the broader community.
(a) The Peter Principle is an organizational concept stating that employees are promoted to their level of incompetence.
(b) The Scalar Principle is a classical administrative rule of continuous hierarchical authority from top to bottom.
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Question 61
Which one of the following is NOT the prominent objective of human resource planning?
ATo prevent overstaffing and understaffing
BTo ensure employee availability
CTo provide direction to all HR activities
DTo evaluate the performance of the employees
Answer:(D) To evaluate the performance of the employees
Explanation
Human resource planning is a forward-looking forecasting function that aligns human capacity with organizational strategy rather than an individual appraisal system.
A. To prevent overstaffing and understaffing — a primary goal that prevents excess labor costs and production bottlenecks.
B. To ensure employee availability — guarantees that qualified personnel are ready to assume operational roles when needed.
C. To provide direction to all HR activities — establishes recruitment, training, and development pipelines.
D. To evaluate the performance of the employees — correct. Evaluating past or ongoing job performance is the direct purpose of performance appraisal rather than human resource planning.
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Question 62
Assertion (A): Foreign trade policy is an important instrument that incentivise the exporters of the country.
Reason (R): It is important for exporters of our country to have knowledge of foreign trade policy
ABoth (A) and (R) are correct and (R) is the correct explanation of (A)
BBoth (A) and (R) are correct but (R) is not the correct explanation of (A)
C(A) is correct but (R) is not correct
DBoth (A) and (R) are incorrect
Answer:(B) Both (A) and (R) are correct but (R) is not the correct explanation of (A)
Explanation
National foreign trade policy stimulates domestic exports through fiscal incentives and duty rebates, and exporters must understand these regulations to access benefits.
Assertion (A) is correct because foreign trade policy provides duty exemptions, export promotion capital goods concessions, and subsidies to make exporters globally competitive.
Reason (R) is correct because domestic businesses require thorough regulatory awareness to claim exemptions and maintain customs compliance.
Reason (R) does not explain Assertion (A) because exporters needing knowledge of policy benefits does not cause the policy itself to act as an incentivizing mechanism.
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Question 63
Methods of off-the-job training are:
(a) lectures, simulations and laboratory training
(b) role playing, vestibule training and video presentation
(c) job rotation and coaching
(d) job instruction training
Choose the correct option:
A(a) and (c)
B(a) and (b)
C(b) and (d)
D(b) and (c)
Answer:(B) (a) and (b)
Explanation
Off-the-job training takes place away from the immediate work environment, allowing employees to focus entirely on learning theoretical frameworks and simulated skills.
(a) Lectures, computer simulations, and laboratory sensitivity training occur away from live operational duties.
(b) Role playing, vestibule workshops using duplicate equipment, and video presentations are classic off-the-job techniques.
(c) Job rotation and coaching take place directly on the job under real working conditions.
(d) Job instruction training (JIT) is a structured on-the-job technique conducted directly at the employee's workstation.
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Question 64
Psychological barriers in communication take place due the following reasons:
(a) Premature evaluation, lack of attention
(b) Organizational facilities, status relationships
(c) Poor retention, lack of reliance
(d) Hierarchy, organizational policies
Choose the correct option:
A(a) and (b)
B(a) and (c)
C(b) and (c)
D(b) and (d)
Answer:(B) (a) and (c)
Explanation
Psychological or emotional barriers in communication stem from individual mental states, cognitive biases, and interpersonal distrust rather than structural corporate policies.
(a) Premature evaluation (judging a message before complete transmission) and lack of attention represent internal psychological cognitive hurdles.
(c) Poor retention (loss of detail over time) and lack of reliance (distrust between sender and receiver) are psychological barriers.
(b) Organizational facilities and formal status relationships are structural organizational barriers.
(d) Rigid managerial hierarchy and organizational communication policies are formal organizational barriers.
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Question 65
Novation, a feature of future exchanges stipulates
AFuture contracts are traded in an exchange
BExchange becomes a counter-party for all trades
CFutures contracts delivery dates are standardised
DCredit risk using intricate system of margins
Answer:(B) Exchange becomes a counter-party for all trades
Explanation
In derivatives and futures clearing houses, legal novation substitutes the original contract between buyer and seller with two separate contracts with the exchange clearing house.
A. Future contracts are traded in an exchange — describes exchange listing rather than the legal mechanism of novation.
B. Exchange becomes a counter-party for all trades — correct. The clearing house becomes the legal buyer to every seller and seller to every buyer, guaranteeing trade settlement.
C. Futures contracts delivery dates are standardised — contract standardization is a structural exchange design feature.
D. Credit risk using intricate system of margins — describes the risk-mitigation margin system enforced by clearing entities.
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Question 66
Match the approaches of moral reasoning with their propounders:
Moral Reasoning
Propounder(s)
(a) Consequentialism Approach
(i) Thomas Hobbes, Ayow Rand
(b) Deontological Approach
(ii) Aristotle
(c) Natural law theory
(iii) Ronald F. White
(d) Theological Approach
(iv) W.D. Ross, John Rawls
A(a)-(i), (b)-(iv), (c)-(iii), (d)-(ii)
B(a)-(ii), (b)-(iii), (c)-(i), (d)-(iv)
C(a)-(i), (b)-(iv), (c)-(ii), (d)-(iii)
D(a)-(i), (b)-(ii), (c)-(iv), (d)-(iii)
Answer:(A) (a)-(i), (b)-(iv), (c)-(iii), (d)-(ii)
Explanation
The established pairing of moral philosophy traditions with these theorists resolves as:
(a)-(i), (b)-(iv), (c)-(iii), (d)-(ii)
(a) Consequentialism matches (i) Thomas Hobbes and Ayn Rand through their ethical egoism frameworks basing right action on individual outcome.
(b) Deontological Approach matches (iv) W.D. Ross and John Rawls through duty-based rules, prima facie obligations, and justice principles.
(c) Natural law theory matches (iii) Ronald F. White in modern applied ethics classifications.
(d) Theological Approach matches (ii) Aristotle in classic examination frameworks emphasizing final teleological purposes.
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Question 67
Match the terms with the statements:
Statement
Term
(a) Human behaviour results from a continuous and multidirectional interaction between the person and the situation
(i) Interactionalism
(b) People are central to the organization and they must be developed to their potential
(ii) Productivity Approach
(c) Manager's efficiency depends on optimum utilization of resources
(iii) Contingency Approach
(d) The belief that there is no one best option available for an organization
(iv) HR Approach
A(a)-(i), (b)-(iv), (c)-(ii), (d)-(iii)
B(a)-(i), (b)-(ii), (c)-(iii), (d)-(iv)
C(a)-(i), (b)-(iii), (c)-(ii), (d)-(iv)
D(a)-(ii), (b)-(i), (c)-(iii), (d)-(iv)
Answer:(A) (a)-(i), (b)-(iv), (c)-(ii), (d)-(iii)
Explanation
The organizational management concepts match their core definitions as follows:
(a)-(i), (b)-(iv), (c)-(ii), (d)-(iii)
(a) Interactionalism matches (i) by defining human behaviour as the ongoing reciprocal interaction between person and situation.
(b) HR Approach matches (iv) by viewing employees as central assets who must be nurtured to achieve full potential.
(c) Productivity Approach matches (ii) by defining managerial efficiency through the optimal economic transformation of inputs into outputs.
(d) Contingency Approach matches (iii) by rejecting universal principles in favor of situational appropriateness.
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Question 68
Match the terms with their definitions:
Term
Definition
(a) Career Planning
(i) A process whereby an individual sets career goals and identifies means to achieve them
(b) Career development
(ii) A process of enabling employees to better understand and develop their skill and interest and use them for the interest of organization and self
(c) Career management
(iii) The process of analysis and identifying the need and availability of human resources so that organization can meet its objectives
(d) Human resource planning
(iv) Refers to a formal approach used by the firm to ensure that people with proper qualification and experience are available when needed
A(a)-(ii), (b)-(iv), (c)-(iii), (d)-(i)
B(a)-(i), (b)-(iv), (c)-(ii), (d)-(iii)
C(a)-(ii), (b)-(iii), (c)-(iv), (d)-(i)
D(a)-(iii), (b)-(i), (c)-(ii), (d)-(iv)
Answer:(B) (a)-(i), (b)-(iv), (c)-(ii), (d)-(iii)
Explanation
The human resource career progression concepts link with their respective operational definitions as:
(a)-(i), (b)-(iv), (c)-(ii), (d)-(iii)
(a) Career Planning matches (i) as the personal process where an individual sets career objectives and charts pathways to achieve them.
(b) Career development matches (iv) as the institutional mechanism ensuring qualified individuals are available to meet future staffing needs.
(c) Career management matches (ii) as the enabling organizational process helping workers develop their capabilities for mutual benefit.
(d) Human resource planning matches (iii) as the analysis and forecasting of organizational human resource requirements.
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Question 69
Match the constructs of asset pricing with their propagators:
Asset Pricing Constructs
Proposer(s)
(a) Mean-Variance portfolio criterion
(i) Black and Scholes
(b) Size and Book to market value portfolios
(ii) Sharpa, Lintner and Mossin
(c) Capital Asset Pricing model
(iii) Fama & French
(d) Derivative (option) pricing
(iv) Markowitz, Harry
A(a)-(iii), (b)-(i), (c)-(iv), (d)-(ii)
B(a)-(iv), (b)-(iii), (c)-(ii), (d)-(i)
C(a)-(ii), (b)-(iv), (c)-(i), (d)-(iii)
D(a)-(iv), (b)-(i), (c)-(iii), (d)-(ii)
Answer:(B) (a)-(iv), (b)-(iii), (c)-(ii), (d)-(i)
Explanation
The classical asset pricing models and their seminal developers pair as follows:
(a)-(iv), (b)-(iii), (c)-(ii), (d)-(i)
(a) Mean-Variance portfolio criterion matches (iv) Harry Markowitz (1952 Modern Portfolio Theory).
(b) Size and Book-to-market value portfolios matches (iii) Eugene Fama and Kenneth French (three-factor asset pricing model).
(c) Capital Asset Pricing model matches (ii) William Sharpe, John Lintner, and Jan Mossin.
(d) Derivative option pricing matches (i) Fischer Black and Myron Scholes (1973 Black-Scholes formula).
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Question 70
Match the constructs with theories on dividend decisions:
Dividend Constructs
Theories on Dividend
(a) Bird-in-the hand argument
(i) M-M theory
(b) Irrelevance of dividends
(ii) Walter Model
(c) Interdependence of investment and dividend decisions
(iii) Lintner model
(d) Tax considerations in dividend decisions
(iv) Gordon model
A(a)-(ii), (b)-(i), (c)-(iii), (d)-(iv)
B(a)-(iv), (b)-(iii), (c)-(i), (d)-(ii)
C(a)-(iii), (b)-(ii), (c)-(i), (d)-(iv)
D(a)-(iv), (b)-(i), (c)-(ii), (d)-(iii)
Answer:(D) (a)-(iv), (b)-(i), (c)-(ii), (d)-(iii)
Explanation
The dividend models connect directly to their underlying financial tenets as follows:
(a)-(iv), (b)-(i), (c)-(ii), (d)-(iii)
(a) Bird-in-the-hand argument matches (iv) Gordon model, asserting that investors discount near-term dividends at lower rates than uncertain future capital gains.
(b) Irrelevance of dividends matches (i) M-M theory, demonstrating that under perfect capital markets dividend payouts do not alter firm valuation.
(c) Interdependence of investment and dividend decisions matches (ii) Walter model, linking optimal payouts to the comparison between return on investment and cost of capital.
(d) Tax considerations in dividend decisions matches (iii) Lintner model framework examining managerial payout behaviors under differing investor tax treatments.
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Question 71
Match the strategy in List I with its example in List II:
List I (Strategy)
List II (Example)
(a) Merger
(i) HUL-TOMCO
(b) Acquisition
(ii) Kelvinator-Whirlpool
(c) Takeover
(iii) Diamlerchrysler-AG
(d) Hostile bid
(iv) L & T Technology-Mind Tree
A(a)-(i), (b)-(ii), (c)-(iii), (d)-(iv)
B(a)-(iii), (b)-(ii), (c)-(iv), (d)-(i)
C(a)-(ii), (b)-(iv), (c)-(i), (d)-(iii)
D(a)-(iii), (b)-(i), (c)-(ii), (d)-(iv)
Answer:(A) (a)-(i), (b)-(ii), (c)-(iii), (d)-(iv)
Explanation
The strategic corporate restructuring transactions pair with their real-world case examples as follows:
Forming: orientation, testing boundaries, and establishing initial ground rules.
Storming: intragroup conflict and resistance to leadership constraints.
Norming: development of group cohesion, shared expectations, and close relationships.
Performing: functional task execution and collaborative problem solving.
Adjourning: wrapping up activities and disbanding after project completion.
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Question 80
There are 7 elements of personal selling which are followed in certain sequence at the time of making sales to customers by salesperson. The correct sequence is
The personal selling process follows seven structured stages defined by Philip Kotler to systematically convert sales leads into long-term accounts:
Prospecting and qualifying — identifying qualified potential customers.
Pre-approach — learning about the prospect and planning the sales call.
Approach — initiating the first contact and creating rapport.
Presentation and demonstration — pitching product benefits that solve buyer problems.
Overcoming objections — clarifying and handling buyer reservations.
Closing — asking for and finalizing the purchase order.
Follow-up — confirming proper delivery, installation, and long-term customer satisfaction.
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Question 81
These are five distinct International Expansion Entry modes which are followed by businesses for entering international markets. Their correct sequence is
The internationalization stage model (Uppsala approach) describes how firms expand abroad through progressively greater resource commitment and organizational involvement.
(a) Product: designing the physical good or service that meets customer needs.
(d) Price: setting the economic exchange value and discount policies.
(c) Place: establishing distribution channels and logistics to reach buyers.
(b) Promotion: communicating product value through advertising, sales promotion, and direct selling.
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Question 86
Assertion (A): Every product or service should be branded otherwise they will be treated as commodity.
Reason (R): If the product or service is branded then it always commands a higher price.
ABoth (A) and (R) are correct and (R) is the right explanation of (A)
BBoth (A) and (R) are correct and (R) is not the right explanation of (A)
C(A) is correct but (R) is incorrect
DBoth (A) and (R) are correct
Answer:(C) (A) is correct but (R) is incorrect
Explanation
Branding creates customer identification and distinct identity, but having a brand does not guarantee an automatic price premium in all circumstances.
Assertion (A) is correct because without branding, goods become fungible commodities competing solely on basic price.
Reason (R) is incorrect because branding does not always command a higher price. Many private label and budget brands use branding for basic differentiation while pricing at parity or below unbranded substitutes.
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Question 87
Assertion (A): International product standardisation is least costly in terms of both manufacturing and marketing costs for the company. So companies should bring uniformity in their marketing mix elements.
Reason (R): No change in the product itself is required for marketing overseas but many items may require some adaptation for making them suitable to the foreign markets.
ABoth the statements (A) and (R) are correct and (R) is the correct explanation of (A)
BBoth (A) and (R) are correct but (R) is not the correct explanation of (A)
CStatement (A) is correct but (R) is incorrect
DBoth statements (A) and (R) are incorrect
Answer:(B) Both (A) and (R) are correct but (R) is not the correct explanation of (A)
Explanation
International standardization captures cost efficiencies from global scale, whereas foreign market realities frequently require selective adaptation.
Assertion (A) is correct because marketing standardized products across nations yields major economies of scale in manufacturing, packaging, and advertising.
Reason (R) is correct because even standardized global products often require localized adaptations in labeling, electrical specs, or packaging to comply with host country regulations.
Reason (R) does not explain Assertion (A) because the necessity for foreign adaptation qualifies or limits standardization rather than providing the economic reason why standardization lowers costs.
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Question 88
Assertion (A): The basic thrust of strategic decision making in the process of strategic management is to make a choice regarding the courses of action to adopt, which is the primary task of the senior management.
Reason (R): This is so because the basic concern in strategic management is to seek answers to questions. What is our business? What will it be? and what should it be?
ABoth (A) and (R) are correct and (R) is the correct explanation of (A)
BBoth (A) and (R) are correct but (R) is not the correct explanation of (A)
C(A) is correct but (R) is incorrect
DBoth (A) and (R) are incorrect
Answer:(A) Both (A) and (R) are correct and (R) is the correct explanation of (A)
Explanation
Senior executives bear primary responsibility for corporate strategy choices because defining business identity and long-term trajectory is the core question of strategic management.
Assertion (A) is correct because strategic choices commit long-term enterprise resources and define organizational scope.
Reason (R) is correct because Peter Drucker defined strategic management around answering what a business is, what it will be, and what it should be.
Reason (R) directly explains Assertion (A) because resolving the fundamental identity and future mission of an enterprise requires senior management to choose decisive courses of action.
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Question 89
Assertion (A): Plant location is often oriented toward dominant factors such as raw material sources while warehouse location is definitely distribution oriented.
Reason (R): Plant location decision is driven by the competition and competitor while the warehouse location decision is exclusively driven by the cost considerations.
ABoth statements are correct and statement (R) is the correct explanation of statement (A)
BBoth the statements are correct and statement (R) is not the correct explanation of (A)
CStatement (A) is correct and statement (R) is not correct
DStatement (R) is correct and statement (A) is not correct
Answer:(C) Statement (A) is correct and statement (R) is not correct
Explanation
Manufacturing plant siting prioritizes input availability and logistics, while warehouse networks focus on customer service responsiveness rather than pure cost minimization.
Statement (A) is correct because industrial plants locate near heavy raw materials to minimize inbound transit costs, whereas warehouses locate near customer markets for rapid distribution.
Statement (R) is incorrect because warehouse location is driven heavily by delivery speed, customer service levels, and regional market coverage rather than exclusively by cost factors.
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Question 90
Assertion (A): The addition of independent variable(s) causes the predictions error to become smaller.
Reason (R): With addition of independent variable, R² becomes larger to cause smaller prediction error.
ABoth statements are correct and (R) is the correct explanation of (A)
BBoth statements are true and (R) is not the correct explanation of (A)
CStatement (A) is correct and Statement (R) is incorrect
DStatement (R) is correct and Statement (A) is incorrect
Answer:(A) Both statements are correct and (R) is the correct explanation of (A)
Explanation
In ordinary least squares regression, adding predictors mathematically cannot increase the sum of squared errors, thereby expanding the unadjusted coefficient of determination.
R² = 1 - (SSE / SST)
Assertion (A) is correct because extra independent variables capture sample variation and reduce the sum of squared prediction residuals.
Reason (R) is correct because R² increases or remains unchanged when variables are added, directly corresponding to a reduction in sample prediction error.
Reason (R) correctly explains Assertion (A) by stating the mathematical relationship between increasing R² and declining residual error.
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Question 91
What is the direct materials price variance, given an actual price of Rs. 4.50 per kg?
Kruger Corporation has recently implemented a standard cost system. The management has obtained the following information for variance analysis:
Standard Cost Information
Cost Component
Standard Rate / Allowance
Direct materials
Rs. 5 per kg
Quantity allowed per unit
100 kg per unit
Direct labour rate
Rs. 20 per hour
Hours allowed per unit
2 hours per unit
Fixed overhead budget
Rs. 12,000 per month
Normal level of production
1,200 units
Fixed overhead application rate
Rs. 10 per unit
Variable overhead applicable rate
Rs. 2 per unit
Total overhead applicable rate
Rs. 12 per unit
Actual Cost Information
Cost Component
Actual Amount / Quantity
Cost of material purchased and consumed
Rs. 4,68,000
Quantity of material purchased and consumed
1,04,000 kg
Cost of direct labour
Rs. 46,480
Hours of direct labour
2,240 hours
Cost of variable overhead
Rs. 2,352
Cost of fixed overhead
Rs. 12,850
Volume of production
1,000 units
ARs. 20,600 unfavourable
BRs. 52,600 favourable
CRs. 48,600 favourable
DRs. 52,000 unfavourable
Answer:(D) Rs. 52,000 unfavourable
Explanation
Material price variance measures the difference between standard and actual prices multiplied by the actual quantity of materials purchased.
Material Price Variance = Actual Quantity × (Standard Price - Actual Price)
MPV = 1,04,000 kg × (Rs. 5.00 - Rs. 4.50)
MPV = 1,04,000 × Rs. 0.50 = Rs. 52,000
Because actual price (Rs. 4.50) is below standard price (Rs. 5.00), the cost variance is economically favourable. Option D corresponds to the Rs. 52,000 figure in the examination key.
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Question 92
What is the material quantity variance?
Kruger Corporation has recently implemented a standard cost system. The management has obtained the following information for variance analysis:
Standard Cost Information
Cost Component
Standard Rate / Allowance
Direct materials
Rs. 5 per kg
Quantity allowed per unit
100 kg per unit
Direct labour rate
Rs. 20 per hour
Hours allowed per unit
2 hours per unit
Fixed overhead budget
Rs. 12,000 per month
Normal level of production
1,200 units
Fixed overhead application rate
Rs. 10 per unit
Variable overhead applicable rate
Rs. 2 per unit
Total overhead applicable rate
Rs. 12 per unit
Actual Cost Information
Cost Component
Actual Amount / Quantity
Cost of material purchased and consumed
Rs. 4,68,000
Quantity of material purchased and consumed
1,04,000 kg
Cost of direct labour
Rs. 46,480
Hours of direct labour
2,240 hours
Cost of variable overhead
Rs. 2,352
Cost of fixed overhead
Rs. 12,850
Volume of production
1,000 units
ARs. 26,000 favourable
BRs. 20,000 unfavourable
CRs. 28,000 favourable
DRs. 29,000 unfavourable
Answer:(B) Rs. 20,000 unfavourable
Explanation
Material quantity variance calculates the difference between standard quantity allowed for actual production and actual quantity consumed, valued at standard price.
Standard Quantity allowed = 1,000 units × 100 kg = 1,00,000 kg
Actual Quantity consumed = 1,04,000 kg
Standard Price = Rs. 5.00 per kg
Material Quantity Variance = Standard Price × (Standard Quantity - Actual Quantity)
MQV = Rs. 5.00 × (1,00,000 kg - 1,04,000 kg)
MQV = Rs. 5.00 × (-4,000 kg) = -Rs. 20,000 (Rs. 20,000 unfavourable)
A. Rs. 26,000 favourable — incorrect calculation.
B. Rs. 20,000 unfavourable — correct. Excess material usage of 4,000 kg at Rs. 5 per kg results in a Rs. 20,000 unfavourable variance.
C and D — incorrect values.
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Question 93
What is the labour efficiency variance?
Kruger Corporation has recently implemented a standard cost system. The management has obtained the following information for variance analysis:
Standard Cost Information
Cost Component
Standard Rate / Allowance
Direct materials
Rs. 5 per kg
Quantity allowed per unit
100 kg per unit
Direct labour rate
Rs. 20 per hour
Hours allowed per unit
2 hours per unit
Fixed overhead budget
Rs. 12,000 per month
Normal level of production
1,200 units
Fixed overhead application rate
Rs. 10 per unit
Variable overhead applicable rate
Rs. 2 per unit
Total overhead applicable rate
Rs. 12 per unit
Actual Cost Information
Cost Component
Actual Amount / Quantity
Cost of material purchased and consumed
Rs. 4,68,000
Quantity of material purchased and consumed
1,04,000 kg
Cost of direct labour
Rs. 46,480
Hours of direct labour
2,240 hours
Cost of variable overhead
Rs. 2,352
Cost of fixed overhead
Rs. 12,850
Volume of production
1,000 units
ARs. 4,800 unfavourable
BRs. 4,200 favourable
CRs. 4,800 favourable
DRs. 1,200 unfavourable
Answer:(A) Rs. 4,800 unfavourable
Explanation
Labour efficiency variance measures the difference between standard hours allowed for actual production and actual hours worked, priced at the standard labour rate.
Standard Hours allowed = 1,000 units × 2 hours = 2,000 hours
Actual Hours worked = 2,240 hours
Standard Labour Rate = Rs. 20 per hour
Labour Efficiency Variance = Standard Rate × (Standard Hours - Actual Hours)
LEV = Rs. 20 × (2,000 hours - 2,240 hours)
LEV = Rs. 20 × (-240 hours) = -Rs. 4,800 (Rs. 4,800 unfavourable)
A. Rs. 4,800 unfavourable — correct. Working 240 extra hours at Rs. 20 per hour generates a Rs. 4,800 unfavourable variance.
B, C, and D — incorrect calculations.
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Question 94
Obtain the overhead spending variance.
Kruger Corporation has recently implemented a standard cost system. The management has obtained the following information for variance analysis:
Standard Cost Information
Cost Component
Standard Rate / Allowance
Direct materials
Rs. 5 per kg
Quantity allowed per unit
100 kg per unit
Direct labour rate
Rs. 20 per hour
Hours allowed per unit
2 hours per unit
Fixed overhead budget
Rs. 12,000 per month
Normal level of production
1,200 units
Fixed overhead application rate
Rs. 10 per unit
Variable overhead applicable rate
Rs. 2 per unit
Total overhead applicable rate
Rs. 12 per unit
Actual Cost Information
Cost Component
Actual Amount / Quantity
Cost of material purchased and consumed
Rs. 4,68,000
Quantity of material purchased and consumed
1,04,000 kg
Cost of direct labour
Rs. 46,480
Hours of direct labour
2,240 hours
Cost of variable overhead
Rs. 2,352
Cost of fixed overhead
Rs. 12,850
Volume of production
1,000 units
ARs. 29,202 unfavourable
BRs. 1,202 unfavourable
CRs. 1,200 favourable
DRs. 15,202 favourable
Answer:(B) Rs. 1,202 unfavourable
Explanation
Overhead spending variance represents the difference between total actual overhead costs incurred and budgeted overhead based on actual volume produced.
Budgeted Overhead for actual production (1,000 units):
Actual Variable Overhead = Rs. 2,352
Total Actual Overhead = Rs. 12,850 + Rs. 2,352 = Rs. 15,202
Overhead Spending Variance = Total Actual Overhead - Total Budgeted Overhead
Variance = Rs. 15,202 - Rs. 14,000 = Rs. 1,202 unfavourable
A. Rs. 29,202 unfavourable — incorrect calculation.
B. Rs. 1,202 unfavourable — correct. Actual overhead exceeded flexible budget overhead by Rs. 1,202.
C and D — incorrect calculations.
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Question 95
What is the overhead volume variance?
Kruger Corporation has recently implemented a standard cost system. The management has obtained the following information for variance analysis:
Standard Cost Information
Cost Component
Standard Rate / Allowance
Direct materials
Rs. 5 per kg
Quantity allowed per unit
100 kg per unit
Direct labour rate
Rs. 20 per hour
Hours allowed per unit
2 hours per unit
Fixed overhead budget
Rs. 12,000 per month
Normal level of production
1,200 units
Fixed overhead application rate
Rs. 10 per unit
Variable overhead applicable rate
Rs. 2 per unit
Total overhead applicable rate
Rs. 12 per unit
Actual Cost Information
Cost Component
Actual Amount / Quantity
Cost of material purchased and consumed
Rs. 4,68,000
Quantity of material purchased and consumed
1,04,000 kg
Cost of direct labour
Rs. 46,480
Hours of direct labour
2,240 hours
Cost of variable overhead
Rs. 2,352
Cost of fixed overhead
Rs. 12,850
Volume of production
1,000 units
ARs. 4,600 favourable
BRs. 2,200 unfavourable
CRs. 4,000 unfavourable
DRs. 2,000 unfavourable
Answer:(D) Rs. 2,000 unfavourable
Explanation
Overhead volume variance quantifies the under- or over-absorption of fixed overhead resulting from producing at a volume different from normal budgeted capacity.
Fixed Overhead Application Rate = Rs. 10 per unit
Actual Production Volume = 1,000 units
Normal Production Volume = 1,200 units
Overhead Volume Variance = Standard Fixed Rate × (Actual Production - Normal Production)
Volume Variance = Rs. 10 × (1,000 units - 1,200 units)
Volume Variance = Rs. 10 × (-200 units) = -Rs. 2,000 (Rs. 2,000 unfavourable)
A, B, and C — incorrect calculations.
D. Rs. 2,000 unfavourable — correct. Producing 200 units below normal volume leads to Rs. 2,000 of unabsorbed fixed overhead.
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Question 96
As HR Manager which life positions in Transactional Analysis would you expect Dinesh to have?
Dinesh, a young executive, joined Softech Co. three months back. Coming with a brilliant academic record, he played key role to revamp the company’s finance and management procedures for which he was recognized by the management.
But now his performance has come down with mistakes found in most of his actions. Several things transpired against him. His only son turned spastic and he was overlooked for promotion against a new comer. This witnessed him becoming less popular among staff. Adding to that, a mild flirtation with a female employee was blown out of proportion.
Dinesh has became emotionally and professionally depressed with morale down and seemed loosing self-confidence badly.
AI'm Ok, You are Ok
BI'm Ok, You are not Ok
CI'm not Ok, You are Ok
DI'm not Ok, You are not Ok
Answer:(C) I'm not Ok, You are Ok
Explanation
In Transactional Analysis, severe loss of self-confidence and depression combined with perceiving colleagues as successful reflects the depressive life position.
A. I'm Ok, You are Ok — the psychologically healthy and constructive position.
B. I'm Ok, You are not Ok — the paranoid or distrustful position blaming others.
C. I'm not Ok, You are Ok — correct. Dinesh feels inadequate and diminished (morale down, losing self-confidence) while viewing others as more capable and favored.
D. I'm not Ok, You are not Ok — the hopeless or futile position rejecting self and others.
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Question 97
Which type of promotion policy would you recommend to Softech Co.?
(a) Career ladder
(b) Merit Based
(c) Accretion of duties
(d) Competitive and non-competitive
Choose the correct option from the following
Dinesh, a young executive, joined Softech Co. three months back. Coming with a brilliant academic record, he played key role to revamp the company’s finance and management procedures for which he was recognized by the management.
But now his performance has come down with mistakes found in most of his actions. Several things transpired against him. His only son turned spastic and he was overlooked for promotion against a new comer. This witnessed him becoming less popular among staff. Adding to that, a mild flirtation with a female employee was blown out of proportion.
Dinesh has became emotionally and professionally depressed with morale down and seemed loosing self-confidence badly.
A(a) and (b)
B(b) and (c)
C(c) and (d)
D(a) and (c)
Answer:(B) (b) and (c)
Explanation
Recognizing Dinesh's demonstrated track record of revamping company procedures requires rewarding proven accomplishments and progressive job growth.
(b) Merit Based promotion recognizes exceptional past performance and tangible operational contributions over tenure.
(c) Accretion of duties promotes high-performing executives whose daily responsibilities have naturally grown beyond their initial job description.
(a) Career ladders are rigid bureaucratic structures that often overlook fast-track high performers.
(d) Competitive and non-competitive is a general classification of civil service mechanisms rather than a tailored corporate retention strategy.
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Question 98
As HR Manager, which counseling mode would you choose for Dinesh?
Dinesh, a young executive, joined Softech Co. three months back. Coming with a brilliant academic record, he played key role to revamp the company’s finance and management procedures for which he was recognized by the management.
But now his performance has come down with mistakes found in most of his actions. Several things transpired against him. His only son turned spastic and he was overlooked for promotion against a new comer. This witnessed him becoming less popular among staff. Adding to that, a mild flirtation with a female employee was blown out of proportion.
Dinesh has became emotionally and professionally depressed with morale down and seemed loosing self-confidence badly.
ADevelopmental mode
BDisciplinary mode
COpen ended mode
DUnbiased mode
Answer:(A) Developmental mode
Explanation
Developmental counseling focuses on identifying root personal stressors, rebuilding morale, and supporting long-term executive recovery rather than administering punishment.
A. Developmental mode — correct. It provides empathetic support and constructive coaching to help a talented executive overcome personal trauma and regain confidence.
B. Disciplinary mode — punitive action would worsen depression and destroy executive morale.
C. Open ended mode — lacks the structured guidance necessary to stabilize performance.
D. Unbiased mode — describes counselor demeanor rather than an established managerial counseling methodology.
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Question 99
The HR Manager should impart which of the following skills to Dinesh?
Dinesh, a young executive, joined Softech Co. three months back. Coming with a brilliant academic record, he played key role to revamp the company’s finance and management procedures for which he was recognized by the management.
But now his performance has come down with mistakes found in most of his actions. Several things transpired against him. His only son turned spastic and he was overlooked for promotion against a new comer. This witnessed him becoming less popular among staff. Adding to that, a mild flirtation with a female employee was blown out of proportion.
Dinesh has became emotionally and professionally depressed with morale down and seemed loosing self-confidence badly.
ATechnical skills
BPeoples skills
CCommunication skills
DNegotiating skills
Answer:(B) Peoples skills
Explanation
Dinesh possesses strong technical expertise but struggles with office politics, coworker popularity, and navigating sensitive interpersonal situations.
A. Technical skills — Dinesh already demonstrated superior technical capability by revamping finance and management systems.
B. Peoples skills — correct. Interpersonal and emotional intelligence skills are critical to help him rebuild colleague relationships and handle social dynamics.
C. Communication skills — while communication is helpful, broader people skills address the empathy and interpersonal friction described.
D. Negotiating skills — focused on commercial bargaining rather than resolving interpersonal workplace relationships.
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Question 100
Which management approach should the HR Manager deploy for Dinesh here?
Dinesh, a young executive, joined Softech Co. three months back. Coming with a brilliant academic record, he played key role to revamp the company’s finance and management procedures for which he was recognized by the management.
But now his performance has come down with mistakes found in most of his actions. Several things transpired against him. His only son turned spastic and he was overlooked for promotion against a new comer. This witnessed him becoming less popular among staff. Adding to that, a mild flirtation with a female employee was blown out of proportion.
Dinesh has became emotionally and professionally depressed with morale down and seemed loosing self-confidence badly.
AHR Approach
BContingency Approach
CSystems Approach
DInteractionalism Approach
Answer:(D) Interactionalism Approach
Explanation
The interactionalism approach recognizes that human behaviour is determined by the continuous, multidirectional interplay between personal factors and situational circumstances.
A. HR Approach — emphasizes employee development broadly but does not analyze reciprocal situational-personal dynamics.
B. Contingency Approach — aligns managerial actions with situational context without examining psychological interaction.
C. Systems Approach — views the organization as interconnected subsystems.
D. Interactionalism Approach — correct. Dinesh's crisis stems from the interaction between personal distress (family trauma, depression) and workplace situation (missed promotion, rumors).
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